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Carl Marsden

Carl Marsden

Customer Assistant

Followers of Carl Marsden118 followers
location of Carl MarsdenWest Midlands, England, United Kingdom

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  • Timeline

  • About me

    Network Engineer

  • Education

    • Newman University Birmingham

      2008 - 2011
      BSc Psychology (Single Honours) with a 2:1 Honours classification Psychology

  • Experience

    • Marks and Spencer

      Oct 2008 - Jun 2012
      Customer Assistant

    • Cromwell Primary School

      Jun 2012 - Dec 2012
      Administrative Assistant

    • Autism West Midlands

      Sept 2012 - Jul 2015
      Sessional Activity Facilitator

      Hosting activity sessions for children with Autism while managing a team of staff. Assigning roles for staff and monitoring their performance. Responding appropriately to child protection, safeguarding and first aid concerns.

    • Queen Alexandra College

      Apr 2013 - Jul 2015
      Personal Tutor and Learning Support Assistant

      Supporting young adults with a variety of disabilities in education that undertake either NPTC skills for working life or Cambridge Technical ICT courses. Report writing, target setting and providing tutorials for students.

    • The Scots School Albury

      Jul 2015 - Jul 2016
      Voluntary School Assistant

      Supervising residential students in the boarding house and providing additional support for the administration and maintenance teams. Supporting students of primary and secondary ages, in various subjects including ICT. Facilitating excursions and after school clubs including coding club for juniors.

    • Independent Employer with Penderel's Trust

      Oct 2016 - Jul 2019
      Support Worker

      Supporting young adults on the Autistic Spectrum whilst ensuring their safety and well-being. Providing personal care, transporting, support within the community, awareness of anxiety triggers, and risk assessing for the client. Also worked in an identical role between July 2008 and January 2010.

    • CTC Kingshurst Academy

      Oct 2016 - Feb 2017
      Learning Mentor

      Supporting children with learning and behavioural difficulties in the Pathways classes. Assisting teachers of the Pathways classes with teaching and preparing resources.

    • BT

      Oct 2017 - now

      March 2020-October 2020, A member of the ethernet provision team which involves ordering kits and commissioning circuits. Supporting Cablelink deliveries. Collating and presenting service delivery data. Jan 2019-March 2020, I have been working as member of the 21CN repair (T2R) team, which mainly involves faulting Harmonised Ethernet circuits including EFM, EAD and FTTC.

      • Ethernet Service Delivery Team Member

        Jan 2021 - now

      • Lola project Work Allocation Controller

        Oct 2020 - Jan 2021

      • Network Engineer Apprentice

        Oct 2017 - Oct 2020

  • Licenses & Certifications

    • Makaton for Professionals Foundation Workshop

      The Makaton Charity

    • Level 3 Certificate in Supporting Learning

      Ascentis (Awarding Organisation)

    • Duolingo German Fluency: Intermediate (Estimated)

      Duolingo
      Jul 2015
      View certificate certificate

    • Advanced level apprenticeship in IT, software, Web and telecoms professionals

      Federation for Industry Sector Skills and Standards (FISSS)
      Jan 2020

    • BTEC level 3 diploma in professional competence for IT and telecoms professionals

      Pearson
      Jan 2020