Hazem Radwan

Experience

• 

  Raya Holding for Financial Investments

  Oct 2009 - Sept 2011

  Customer Service Representative

  1- Placed orders to restock merchandise and managed to receive products.2- Managed payroll, scheduling, reports, email, and inventory, and maintained clientele books and records.3- Integrated new register functions.4- Conducted extensive work with visual standards and merchandising high-ticket items.5- Maintained customer records and created detailed reports for management.6- Utilized a customer relationship management (CRM) system to track customer interactions and improve service quality. Show less

• 

  TE data

  Oct 2011 - Sept 2014

  Customer Service Supervisor

  1- Oversaw and assessed customer service staff activities, and provided them with regular performance-related feedback.2- Strategized and monitored the daily activities of customer service operations.3- Assisted customer service staff with duties where required.4- Trained staff in areas of customer service and company policies.

• 

  Implementoo

  Oct 2014 - now

  1- Ensure all operations are carried on appropriately, and cost-effectively.2- Improve operational management systems, processes, and best practices.3- Purchase materials, plan inventory, and oversee warehouse efficiency.4- Help the organization’s processes remain legally compliant.5- Formulate strategic and operational objectives.6- Examine financial data and use them to improve profitability.7- Manage budgets and forecasts.8- Perform quality controls and monitor production KPIs.9- Recruit, train, and supervise staff.10-Find ways to increase the quality of customer service. Show less

  • Operations Manager

    Dec 2018 - now

  • Operations Executive

    Oct 2014 - Dec 2018