Hardeep Singh

Experience

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  CELLEBRUM PVT. LTD

  Feb 2009 - Jun 2009

  OPERATIONAL & MAINTENANCE ENGINEER

  (OEM Engineer)Responsibilities:Install Symantec Anti-Virus Corporation edition software on client desktops and laptops and provide customer support.Recommend hardware and software changes and/or upgrades to improve system capabilities and performance.Support and install a wide array of Microsoft products including Windows XP, Vista, Project and Office.Install and repair computer workstations with standardized applications and networking software. Proactively troubleshoot, identify and solve customer computer problems.Install and configure Wireless Networking equipment including routers and access points.Upgrade previous operating systems with compatible up to date versions.Implement a scheduled backup plan for data security and preservation.Major Achievements:Developed and implemented an effective software application package called 'Out Bound Call' that took only 15 minutes to run as opposed to the ½ hour taken by the previous application.Successfully restored and recovered data in crucial circumstances using disaster recovery procedures.Ensured all day to day activities were carried out professionally, using best practise systems and processes.Received numerous customer and managerial commendations for providing a consistently high standard of IT support and service. Show less

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  Salmat

  Feb 2011 - Aug 2011

  SENIOR SALES CONSULTANT

  Promote and sell new and existing products and services that meet the customer's individual needs, including Broadband solutions, mobiles and home phones.Meet and exceed monthly sales targets set by management.Interact with and provide a consistently high standard of service to a diverse range of customers.Develop strong relationships and networks with individual and corporate customers.Conduct face to face meetings with clients.Provide offline support to clients as required.

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  SALMAT, AUCKLAND

  Mar 2011 - Sept 2011

  SALES CONSULTANT

  Senior Sales ConsultantSelling Vodafone home phone, mobile and brodbandDoor to Door sales

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  The comfort group

  Nov 2011 - Dec 2014

  Service Desk Engineer

  As a Service Desk Engineer at The Comfort Group, I provided end-to-end IT support in a large enterprise setting, managing infrastructure, user support, and system stability across New Zealand and Australia locations.Key Responsibilities:User Support: Provision of 1st, 2nd and 3rd level technical and IT support to Sleepyhead users for troubleshooting and solving problems including Microsoft Dynamics AX, Syteline and Dispatch system Infrastructure Management: Oversaw Exchange Server, Active Directory, VMware, and Symantec Backup systems, Citrix, optimizing reliability and system performance.Network Support: Configured LAN/WAN, VLANs, and IP telephony, maintaining secure and stable connectivity across multiple sites.Project Highlights:Backup & Disaster Recovery: Established backup protocols with Veeam and Symantec, enhancing data protection and disaster recovery compliance.Network Monitoring Deployment: Implemented PRTG for proactive monitoring, reducing downtime and improving network performance.Site Expansion & Upgrades: Supported new site setups and led wireless network and Citrix upgrades, boosting system access and productivity.Achievements:Maintained high satisfaction by resolving technical issues efficiently and proactively.Enhanced data security through structured backup and disaster recovery solutions.Developed practical expertise in virtualization, network infrastructure, and ERP support, contributing to stable, efficient IT operations.This role enabled me to strengthen my skills in enterprise IT support, delivering reliable solutions and service quality to enhance Sleepyhead’s operations. Show less

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  Newgate Technology Ltd

  Dec 2014 - Sept 2017

  System Support Engineer

  As a System Support Engineer for Newgate Technology, I provided essential technical support and infrastructure management for healthcare applications within the Waitematā District Health Board (WDHB) and Newgate client sites.Key Responsibilities:Application & Infrastructure Support: Delivered 2nd and 3rd-level support for critical healthcare applications, ensuring high availability and efficient performance. Maintained Windows servers, SQL databases, Active Directory, and virtualized environments.Network and Hardware Support: Configured routers, switches, and Linux-based systems (e.g., Raspberry Pi) and supported both wired and wireless devices to ensure seamless operations across facilities.Client Collaboration: Served as the main technical contact for WDHB’s Elective Surgery Center, handling technical issues and supporting service requests with a focus on user satisfaction.Project Highlights:Nexus SSD System Upgrade: Led a major upgrade for the Nexus Sterile Service Software, coordinating with developers, IT teams, and users for a successful, minimal-disruption rollout.HL7 Integration: Supported data integration across healthcare systems using HL7 messaging, enabling improved cross-system communication and streamlined workflows.Virus Recovery: Led efforts to recover systems affected by the Locky Virus, reinforcing security protocols to prevent future breaches.NZ Office Setup: Played a key role in establishing Newgate’s New Zealand office, aligning local IT support with organizational standards.Achievements:Developed SQL query skills to resolve data issues, improving system reliability and user satisfaction.Achieved high client satisfaction with proactive issue resolution and regular communication.Conducted software testing to support development, enhancing system improvements.This role strengthened my skills in healthcare IT, infrastructure support, and client service, enabling me to deliver reliable solutions within high-demand environments. Show less

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  Lifecare Consultants

  Sept 2017 - Feb 2018

  System Administrator

  In my role as System Administrator, I managed IT operations and provided high-level support across Life Care’s multi-site environment in New Zealand, ensuring system stability, data security, and seamless connectivity for all users.Key Responsibilities:Infrastructure Management: Maintained Windows server infrastructure, SQL servers, Active Directory, and networking equipment across multiple locations, optimizing system performance and security.User Support & Training: Provided end-user support, troubleshooting, and training across four sites, maintaining a high standard of IT service for Life Care’s staff.Cloud Migration: Led the migration to Office 365, enhancing productivity and collaboration by leveraging cloud services and improving accessibility.Network Management: Configured and supported routers, switches, wireless access points, and the phone system, ensuring reliable connectivity across all offices.Project Highlights and Achievements:New Site Setup: Successfully set up IT infrastructure for a new site, overseeing network setup, hardware installation, and software configuration.Tutis Booking System Deployment: Played a key role in the deployment of a new booking system, ‘Tutis,’ which streamlined scheduling and enhanced operational efficiency.IT Roadmap Development: Designed an IT roadmap to modernize Life Care’s infrastructure, proposing Azure Cloud integration to support future scalability and resilience.Enhanced Wireless Capabilities: Upgraded wireless infrastructure with Cisco 300 Series hardware, improving network stability and coverage.Achievements:Recognized for quickly resolving technical issues, maintaining a high rate of user satisfaction.Developed proactive maintenance processes, reducing downtime and improving system reliability.Successfully implemented backup, disaster recovery, and antivirus solutions, enhancing data security and ensuring business continuity. Show less

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  HealthAlliance

  Feb 2018 - now

  As a Technical Application Consultant supporting multiple District Health Boards, I deliver high-level technical support and project leadership for critical healthcare applications, ensuring reliable performance and smooth integrations across systems.**Key Responsibilities:**-Project Leadership: Lead application upgrades, migrations, and new implementations, coordinating resources and teams to deliver projects on time.- Application Support: Provide 2nd and 3rd-level support for essential healthcare applications (e.g., Delphic AP, ePharmacy), managing updates, troubleshooting, and ensuring optimal functionality.- System Integration: Facilitate seamless data flow between applications using HL7 and other interoperability methods, enhancing cross-departmental workflows.- Change Management: Apply ITIL standards for incident and change control, maintaining system stability and compliance.Project Highlights and Achievements:- Delphic AP Lab System: Led support for the Delphic AP blood testing system, enabling faster, more accurate lab diagnostics.-ePharmacy Upgrade for CMDHB: Directed the ePharmacy upgrade, boosting application speed by 30%, enhancing pharmacy efficiency.- COVID-19 Rapid Response: Ensured system reliability during the pandemic’s peak, supporting healthcare staff under high demand.-SQL Database Migration: Oversaw legacy database migration to a modern SQL environment, improving performance and data integrity.-Vitrea CT Scan System Deployment**: Guided the Vitrea CT scan implementation at WDHB, enhancing diagnostic capabilities for radiology.Highlights:Achieved a record 95% resolution rate for technical incidents within SLA, showcasing strong problem-solving skills and proactive technical support.Recognized as a Security Champion on the application team, responsible for ensuring application security protocols and training peers on best practices.Completed Scrum/Agile training, enhancing project delivery through agile methodologies Show less

  • Technical Application Consultant

    Jul 2019 - now

  • Appliaction Support Analyst

    Feb 2018 - Jul 2019