Andrea Baena Tschopp

Experience

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  Lingua Language Center

  Jun 2005 - Aug 2007

  Language Instructor and Head Counselor

  • Successfully worked to increase sales and registration for summer camp program• Aligned and provided guidelines for summer camp counselors regarding after-school and summer camp language programs• Effectively supported the recruitment and training processes for summer camp counselors• Designed lesson plans in Spanish and English• Authored interactive and stimulating learning mediums to increase students understanding

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  Swissport

  Jan 2007 - Feb 2008

  Check in Agent

  • Passenger service and Check-In agent for Lufthansa and Swiss International Air Lines• Gate coordination, announcements and flight closure in a timely manner • Excelled in customer satisfaction by anticipating and exceeding customer needs

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  Airberlin

  Mar 2008 - Aug 2009

  Check in Agent Supervisor

  • Oversaw personnel and assisted passenger service agents. Employees supervised 6-10• Operated timely and smoothly daily flight clearance• Attended recruitment interviews as a panel member• Conducted new employee orientation to foster positive attitude towards customer services

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  Association of Corporate Travel Executives

  Aug 2009 - Dec 2009

  Internship: Assistant

  • Supported in public relation initiatives and advisement through social media focusing in LatAm members effectively increasing member assistance to the conferences• On site coordination and support during the conferences• Development of benchmarks and data base information on effective business travel subjects

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  Swiss International Air Lines

  Aug 2012 - Mar 2013

  Internship: Member Service Center Administrative Assistant to Airline Personnel Directors' Council

  • Designed electronic file systems and updated content on the association’s Web site• Supported with the establishment of the organization in Switzerland• Developed document verifying that organization controls were in compliance with Anti-Trust regulations during Auditing• Organization of international meetings, conferences and presentations related to HR topics• Recruited, hired, trained and retained talent for the organization

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  Vision-o.com VOLCOM SALOMON Snowboards ARMADA SKI and SPYDER

  May 2013 - Dec 2014

  Sales Representative

  • Contributed to store’s sales increase• Promoted and marketed the company’s brand• Processed shipments and maintained organized stock shelves• Educated customers on product and service offerings

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  Swiss International Air Lines

  Dec 2014 - Jul 2015

  Administrative Coordinator to Airline Personnel Directors' Council Member Service Center

  • Organization of international meetings and conferences for senior HR leaders• Evaluation, data gathering, data management and delivery of benchmarks in HR topics• Composed online and offline communication reports between EVP and VP, and airline members • Creation of databases and spreadsheets to improve inventory management and reporting accuracy• Coordination and continues improvement of the association’s Website content• Recruited, hired, trained and retained talent for the organization Show less

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  Contrinex

  Apr 2016 - Mar 2020

  • Maintained the pipeline of high-value sales opportunities by strengthening the working relationships with Private Label Customers (B2B)• Negotiated pricing and assisted in development of contractual agreements to close new projects• Lead and coordinated with PMs, R&D, Customer Service, Operations and Quality to improve solutions, offer new products and provide customer satisfaction • Mapping of the sales process from lead generation to quotation and completion of sales orders and projects Show less

  • Junior Key Account Manager

    Apr 2018 - Mar 2020

  • Executive Assistant

    Apr 2016 - Apr 2018
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  Microsoft

  May 2022 - now

  Executive Administrator to CSU & Public Sector | Microsoft Latam

  • Applied strong project management and operational skills in these fast-moving business environments and completed immediate requests/tasks when needed• Supervised extensive and all scheduling for United States and Latin American country-based Executives aligned to their business priorities• Successfully arranged detail-oriented international and domestic travel logistics so that managers’ travels run smoothly• Coordinated and supported with onsite and offsite events• Interim approver for Expense Reports, being a knowledgeable resource and advocate for Microsoft’s policies and guidelines ensuring team’s adherence • Daily collaboration with business management units to complete procurement requisitions, expenses, on boarding for new hires always with a great attitude Show less