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Nichola Shields

Nichola Shields

Followers of Nichola Shields536 followers
location of Nichola ShieldsDurham, England, United Kingdom

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  • Timeline

  • About me

    Contact Centre and Complaints Manager at NWG (Northumbrian Water Group)

  • Education

    • Institue of Customer Service

      2015 - 2017
      Customer Service Management Pass

    • St Robert of Newminster School

      1990 - 1995

    • The Open University

      2008 - 2012
      BA Hons History HISTORY

  • Experience

    • NWG (Northumbrian Water Group)

      Sept 2006 - now

      Operations Centre of Excellence Customer Care Team Leader

      • Conact Centre and Complaints Manager

        Jan 2021 - now

      • Customer Service Manager

        Feb 2018 - now

      • Household transformation manager

        Mar 2016 - now

      • Contact centre & Planning Manager

        Mar 2019 - Jan 2021

      • Team Leader

        Sept 2006 - Mar 2016

  • Licenses & Certifications