Frances Jackson, RHIA

Experience

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  D&H Consulting

  Feb 2000 - Oct 2001

  Independent Consultant

  Consulted for several facilities in AR, MO and TX. Worked in the health information departments that had backlogs or needed special projects completed. Duties included filing, assembly and analyze medical records in accordance to the hospitals standards. Access departments and provide them with a work plan on how to streamline process or catch up back log. Worked with both inpatient and outpatient medical records. Assistant instructor for a CPT and ICD course. Worked with SoftMed, MediTech, and HBOC. Show less

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  ChartONE

  Mar 2001 - Aug 2001

  Supervisor Clerical and Release of Information

  Supervise release of information and file team at Washington Regional Medical Center. Run reports, send letters, invoice request, pull charts, copy paper medical records and microfilm medical records, keep the Director informed of the process and complete quality checks on the file room and release of information. Utilized HBOC, and SoftMed. Supervised 7 employees to include annual evaluations and discipline.

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  St. Mary's Care Center

  Nov 2001 - Nov 2002

  Director of Health Information Management - Privacy Officer

  Responsible for oversight and management of the planning, development and maintenance of clinical records and health information systems in accordance with federal and state regulations. Duties to include coding, transcribing Medical Director’s report, release of information, assembly and analysis of charts, filing, auditing charts, census and statistical reports, and other HIM duties,. Responsible for updating physician credentials. Facilitator of the clinical MDS process (includes scheduling, opening, closing, and submission to the state). Responsible for scheduling care conferences for patients and families. Responsible for department training on policies and procedures. Responsible for HIPAA compliance for the facility. Member of the following committees: Quality Council, Quality Standards Assessment Team, PPS Team, Key Players, and PTO. Supervise 4 employees to include annual evaluations and discipline. Show less

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  Newsted Consulting

  Nov 2002 - Jun 2009

  Independent Consultant

  Contracted with clinics to perform E&M audits, coding validations, documentation audits, and provide provider, coder, and billing staff with coding education. Taught CPT coding class, ICD-9-CM coding class, and Medical Terminology through the area adult education Board of Cooperative Educational Services.

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  Carthage Area Hospital

  Nov 2002 - Dec 2003

  Director of Health Information Management - Privacy Officer

  Responsible for the oversight and management of the health information department. Responsibilities include maintaining a operating and capital budget, oversee (and assist) with coding and other duties within the department, conduct audits for the entire department to report to The Joint Commission and state regulators, responsible for policies and procedures for the department and policies and procedures for HIPAA for the facility, various reports that deal with static’s, complete payroll and scheduling for the department, and a team player on various committees for the hospital. Responsible for the implementation of HIPAA for the facility. Purchased and implemented Dictaphone system that included speech recognition. Code with Quadra Med encoder. Supervised 10 employees to include annual evaluations and discipline. Show less

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  Lewis County General Hospital

  Dec 2003 - May 2007

  Director of Health Information Management - Privacy Officer

  Responsible for the oversight and management of the health information management department. Responsibilities include maintaining a operating and capital budget, oversee (and assist) with coding/audits and other duties within the department, conduct audits for the entire department to report to The Joint Commission and state regulators, responsible for policies and procedures for the department and policies and procedures for HIPAA for the facility, various reports that deal with static’s, complete payroll and scheduling for the department, record retention for the facility (to include 2 SARA Grants), and a team player on various committees for the hospital. Responsible for the implementation and continued education for HIPAA for the facility. Code with 3M encoder, transcribe with Lanier, and work with the HIS system (MediTech). Supervise 15 employees to include annual evaluations and discipline. Show less

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  Samaritan Medical Center

  May 2007 - Jun 2009

  Director of Health Information Management

  Responsible for the oversight and management of the health information management department for the hospital, nursing facility and several clinics. Responsibilities include budgeting and maintaining a operating and capital budget, oversee (and assist) with coding, conduct audits (E&M, ICD-9 and CPT coding, and documentation), work all denials to include writing appeal letters to insurance companies, prepare reports for The Joint Commission, state and federal regulators, responsible for policies and procedures for the department, transcription, clerical area, various reports that deal with static’s, complete payroll and scheduling for the department, maintain hybrid medical record and electronic emergency department record and clinic electronic record, a team player on various committees for the hospital. Key player in the implementation of Clinical Documentation Specialist Program. Works very closely with compliance and quality to ensure the facility is providing quality health care and within compliance of the rules and regulations set by regulators and the facility. Responsible for the implementation and education for HIM on the EHR processes. Code with Quantum encoder plus, transcribe with Dictaphone (implemented speech), Emergency Department electronic record (MedHost), Clinic electronic medical record E-Clinical Works (in the implementation stage currently), and work with the HIS system (MediTech). Supervise 50 employees to include annual evaluations and discipline. Show less

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  Tanana Valley Clinic

  Jun 2009 - Dec 2011

  Director HIM

  Responsible for the oversight and management of the entire health information management department for the clinic. Responsibilities include budgeting and maintaining an operating and capital budget, manage all functions of the HIM department, manage EMR functions, release of information, statics for the department, and payroll and scheduling. Facility HIPAA Privacy officer, conduct training, audits and investigate any HIPAA concerns for the facility. Responsible for policy and procedures for the department as well as training on these policies. Converting all paper records to electronic. Work with NextGen EMR system. Show less

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  Tanana Chiefs Conference

  Jan 2012 - May 2013

  Director of HIM - Privacy Officer

  Responsible for the oversight and management of the health information management department for the Tribal Corporation that includes one large multi-specialty clinic, 26 village clinics and supports 42 villages. Responsibilities include budgeting and maintaining an operating and capital budget, manage all functions of the HIM department, manage EMR functions, release of information, documentation audits, meaningful use coordinator, ICD-10 and EHR committee chair, statics for the department, and payroll and scheduling. Facility HIPAA Privacy officer, conduct training, audits and investigate any HIPAA concerns for the facility. Responsible for policy and procedures for the department as well as training on these policies. Converting all paper records to electronic. Completed move into new state of the art facility completely paperless process. Set up 2 village based clinic to be paperless records. Worked with Lab and Radiology to set up new departments and electronic records and reports. Work with RPMS EMR system and Vista Imaging. IHS Alaska Area HIMS Consultant. AKHIMA President Elect for 2012-2013 term. Show less

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  Wesley Medical Center

  May 2013 - Apr 2020

  Director of Health Information Management

  Responsible for the oversight and management of the health information management department for Parallon/HCA for 2 area hospitals. Responsibilities include management of the electronic medical records and ensuring timely and complete record completeness, unbilled management, oversee ROI functions, Health Information Committee, prepare reports for The Joint Commission, state and federal regulators, payroll and scheduling of staff, work with the coding, CDI program, and transcription department, delinquent management, documentation audits, statics for the department, and provider education. Work close with medical staff on provider documentation and suspension process. Suspension process was reinstated under my work with medical staff by writing rules and regulations, working with CMO, and took delinquent rate from 30% to 6%. Works very closely with compliance and quality to ensure the facility is providing quality health care and within compliance of the rules and regulations set by regulators and the facility. Also, works as a resource to the Facility Privacy Officer. Systems working with are Horizon Patient Folder, Meditech, Provations, OnBase, and Document Imaging Management. Show less

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  Ashley Regional Medical Center

  Apr 2020 - Jun 2021

  Director of Health Information and Case Management

  Responsible for the oversight and management of the health information management department. Responsibilities include management of the electronic medical records and ensuring timely and complete record completeness, unbilled management, oversee ROI functions, prepare reports for The Joint Commission, state and federal regulators, payroll and scheduling of staff, coding, CDI program, and transcription department, delinquent management, documentation audits, statistics for the department, and provider education. Work closely with medical staff on provider documentation and suspension process. Works very closely with compliance and quality to ensure the facility is providing quality health care and within compliance of the rules and regulations set by regulators and the facility. Facility Privacy Officer – HIPAA Compliant rounds and reporting, HIPAA investigations, and HIPAA privacy audits. Case Management Director – UR management, discharge planning, working with patient accounts to ensure correct patient status. Systems: working with are MedHost, ChartMaxx, MorCare, InterQual, MModal. Show less

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  Coffeyville Regional Medical Center

  Jun 2021 - May 2022

  Director Revenue Cycle, HIM, Case Management and Privacy Offier

  Provide leadership of the Revenue Cycle process and oversight and management of the health information management department. Responsibilities include management of the electronic medical records and ensuring timely and complete record completeness, unbilled management, oversee ROI functions, prepare reports for The Joint Commission, state and federal regulators, payroll and scheduling of staff, coding, CDI program, and transcription department, delinquent management, documentation audits, statistics for the department, and provider education. Work closely with medical staff on provider documentation and suspension process. Works very closely with compliance and quality to ensure the facility is providing quality health care and within compliance of the rules and regulations set by regulators and the facility. Advise on the update and maintenance of the Charge Master/Fee schedules. Monitor accounts receivable, aging, claim resolution and collections. Facility Privacy Officer – HIPAA Compliant rounds and reporting, HIPAA investigations, and HIPAA privacy audits. Case Management Director – UR management, discharge planning, working with patient accounts to ensure correct patient status. Systems: working with are Meditech, 3M, InterQual, and MModal. Show less