Alicia Weaver

Experience

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  Paychex

  Feb 2006 - Dec 2009

  401(k)/S125

  HRS Client Service Supervisor Recruited and hired new employees. Maintained departmental headcount as established by management guidelines.  Acted as departmental liaison/representative in meetings with other Paychex organizations to represent client and departmental interests.  Resolved escalated client issues in an effective and timely manner to maximize client retention and satisfaction.  Made recommendations and process improvements to management and training team.

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  Paychex

  Jan 2011 - Jan 2016

   Serve as the direct point of contact for 300 + clients with Insurance request and questions.  Works as a liaison between client and insurance carrier to ensure the highest level of customer services is provided. Responsible for establishing and maintaining ongoing client relationships, overall client satisfaction, and client retention.  Meets and exceeds service level goals including response time and quality standards.  Provides creative plan designs to client from current and alternate insurance carriers during each client renewal. Show less  Serve as the direct point of contact for 250 + clients with HRO request and questions. Meet and exceed timelines that satisfy customers’ needs promptly and accurately.  Administer technical and non-technical support and service to provide issue resolution and facilitate client utilization of the HR Online product.  Facilitate communication with our clients and payroll hubs throughout the organization to resolve technical and client service issues.  Consult with client regarding their specific company operation and deliver guidance with regard to the best use/customization of the HR Online application based on their needs.  Leader of the new hire mentor program and the ongoing training of all new advisors through first months on the floor. Show less

  • Account Manager

    Mar 2014 - Jan 2016

  • HR Online

    Jan 2011 - Mar 2014
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  Prentice Wealth Management, LLC

  Feb 2015 - Jun 2016

  Director of Client Relations
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  Teamsters Local 118 Retiree Chapter

  Aug 2017 - Oct 2021

  Bookkeeper/Accounts Payable
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  The Ryding Company | Your Retirement Plan Company

  Nov 2021 - now

  New Business Director