Talk to sales Try for Free
William Johnson, LPC

William Johnson, LPC

Evening Lead Assessment Counselor

Followers of William Johnson, LPC755 followers
location of William Johnson, LPCAtlanta Metropolitan Area

Connect with William Johnson, LPC to Send Message

Connect

Connect with William Johnson, LPC to Send Message

Connect

  • Timeline

  • About me

    Former Vice President Clinical Operations (Senior Director) @ Optum (UnitedHealth Group) | Licensed Behavioral Health Counselor | Utilization Management | Case Management | Call Center Operations | Power BI & Tableau

  • Education

    • Armstrong State University

      -
      Bachelor's in Psychology Major/Minor: Psychology/Sociology

      Activities and Societies: Cross Country, Track

    • Argosy University

      -
      Master's in Professional Counseling Mental Health Counseling/Counselor

  • Experience

    • Peachford Hospital

      May 2000 - Nov 2004
      Evening Lead Assessment Counselor

      Directed, managed and delegated tasks for ten masters level counselors. Conducted informative meetings with Assessment Department staff. Managed performance improvement sessions with individual staff.• Managed a team of 10 counselors, assessing behavioral health needs and coordinating care with psychiatristsand insurers.• De-escalated crises and recommended appropriate levels of care, including inpatient, partial, or outpatientservices• 2003 Customer Service Award Winner

    • Optum

      Nov 2004 - Aug 2024

      Led 650+ clinicians and non-clinicians in delivering best-in-class behavioral health services for 19 million members.Collaborated across UM, CM, legal, and product teams to ensure financial and operational excellence.• Surpassed operations budget savings target by 16.7%, leveraging automation and risk-based decision making.• Saved multi-millions in benefit expense by optimizing team efficiency and fosteringinnovation.• Mentored 10 emerging leaders, with 3 achieving promotional advancement. Show less Directed a team of over 200 professionals managing 4.2 million members. Spearheaded leadership development, rootcause analysis, and strategic planning initiatives.• Exceeded Net Promoter Score (NPS) by 12% and Composite Score by 8% through live call standardsimplementation.• Team of Teams approach to leadership which enhanced employee experience survey results with improvementsin Servant Leadership 58%, Manager Effectiveness 16%, Inclusion 15% and Intent to Stay 15%.• Led live and recorded townhalls of 200 Team Members discussing topics related to change management,accountability, data or fact-based decision making, business updates, etc. Show less

      • Behavioral Health Operations Vice President (Senior Director)

        Jun 2022 - Aug 2024

      • UM/CM Associate Vice President

        Jun 2020 - Jun 2022

      • UM/CM Clinical Operations Director

        Sept 2017 - Jun 2020

      • UM Clinical Program Manager

        Mar 2015 - Sept 2017

      • CM Clinical Program Manager

        Dec 2013 - Mar 2015

      • UM Senior Care Advocate

        May 2010 - Dec 2013

      • UM Care Advocate III & I

        Nov 2004 - Apr 2010

  • Licenses & Certifications

    • Licensed Professional Counselor

      Georgia Composite Board of Professional Counselors
      Mar 2005
      View certificate certificate

  • Honors & Awards

    • Awarded to William Johnson, LPC
      Optum Sages of Clinical Services Award Optum Sep 2017 The annual Sages of Clinical Services Award acknowledge and publicly recognize clinical professionals and some of their collaborative colleagues serving in a variety of roles throughout the UnitedHealth Group enterprise. Sages winners are selected from peer and manager nominations representing the most commendable of UnitedHealth Group licensed clinicians, including the global workforce. Sages winners demonstrate UnitedHealth Group values in action - Integrity, Compassion, Relationships… Show more The annual Sages of Clinical Services Award acknowledge and publicly recognize clinical professionals and some of their collaborative colleagues serving in a variety of roles throughout the UnitedHealth Group enterprise. Sages winners are selected from peer and manager nominations representing the most commendable of UnitedHealth Group licensed clinicians, including the global workforce. Sages winners demonstrate UnitedHealth Group values in action - Integrity, Compassion, Relationships, Innovation and Performance Show less
    • Awarded to William Johnson, LPC
      Optum Health Hero Award Optum Apr 2011 Annually, Optum honors and celebrates the valuable contributions of outstanding team members who: ➢ Create exceptional experiences for teammates and customers. ➢ Foster inclusion and collaboration by actively demonstrating Optum's cultural values of integrity, compassion, relationships, inclusion, innovation and performance. ➢ Take initiative and risks, demonstrate quality work, resilience and resourcefulness, support innovation and creativity.
    • Awarded to William Johnson, LPC
      Optum Employee of the Month Optum Dec 2005 Outstanding performance as evident by exceeding goals, building relationships and providing exceptional customer service.
    • Awarded to William Johnson, LPC
      Customer Service Award Winner Peachford Hospital Dec 2003 Annual award to recognize exemplary customer service throughout the year.

  • Volunteer Experience

    • Volunteer

      Issued by Southern Conservation Trust
      Southern Conservation TrustAssociated with William Johnson, LPC

    • Volunteer

      Issued by Scattering Resources
      Scattering ResourcesAssociated with William Johnson, LPC

    • Volunteer

      Issued by HUMMINGBIRD RESEARCH INC
      HUMMINGBIRD RESEARCH INCAssociated with William Johnson, LPC