Saurabh Erry

Experience

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  Airtel Long Distance

  Sept 2003 - Dec 2004

  Customer Care Executive

  • The Change Management System, taking care that no two activities are taken in the same region, so as to decrease the number of service affecting activities.• Change Management Process also included the task of tracing the circuit details of the customer links like Mux Details, Port Details for both the source and destination of the links.• Worked with the pilot team, looking after nationwide Data and Voice customers and NLD operations.• Generation of various reports such as the ACD reports, Daily Complaint Report, Daily & Monthly MIS.• Active participation in process formulation and their implementation.• Customer Database maintenance. Show less

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  Orange

  Jun 2007 - Aug 2011

  Project Manager

  • Gather and consolidate the functional requirements from the business owners. Evaluation of the involvement of the PS&A department.• Mobilize IT&S experts in architecture and development teams to build the IT solution, addressing requirements while promoting convergence solutions and re-using group solutions when feasible.• Build the IT&S solution proposal with all IT&S stakeholders i.e. the architects, development teams, support and rollout.• Identify IT systems impacted, consolidate costs and timeframe.• Ensure the approval of IT&S solution proposal by all IT&S entities.• Manage IT&S readiness for the different TTM gates with business owners.• Document the detailed solution design, cost and project plan committed by all IT&S entities.• Contribute to the ‘end-to-end’ user acceptance tests.• Organize progress meetings with key IT&S players and business owners• Provide regular updates to the business owners and IT&S management.• Manage issues and mitigation plans for a delivery on time, on budget and in accordance with the business requirements. Show less

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  Orange Business Services India Pvt. Ltd

  Aug 2011 - Aug 2013

  Sr. IT Project Manager
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  Orange Business Services India

  Aug 2013 - now

  Lead IT Project Manager

  As a Lead IT Project Manager, accountable for the delivery of Time to Market Projects with time and budget timelines of IT components related to OSS& BSS domains required for the implementation of new product / services or specific managed solutions, coordinating the whole development cycle on behalf of IT&S in accordance with the Orange Business Services start of an art way of working. The whole IT evolutions revolves around a tightly coupled process of different software methodologies followed which involves both Waterfall as well as Agile methodologies. Show less