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Alessia Puleo

Alessia Puleo

Internship

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location of Alessia PuleoBarcelona, Catalonia, Spain

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  • Timeline

  • About me

    Project Manager at Shiji Group

  • Education

    • Nascor

      -
      Amadeus

    • Fachhochschule Salzburg

      2013 - 2016
      Master of Arts (M.A.) Innovation and management in tourism - specialised in Destination Management

      Innovation and management in tourism, destination management, leadership, sustainability in tourism, imagineering, e-tourism, experience design, research methodsMaster thesis: SLOW TOURISM AS AN INNOVATIVE CONCEPT FOR DEVELOPING RURAL AREAS IN SOUTHERN ITALYTHE CASE OF CALABRIA

    • ESIC Business & Marketing School

      2018 - 2018
      Project manager Project Management

    • Università Cattolica del Sacro Cuore

      2009 - 2013
      Bachelor's degree Languages for management and tourism (German and English)

      Languages for management and tourism (English and German)

    • Universität Salzburg

      2011 - 2012
      Languages and literature - English and German (Erasmus)

  • Experience

    • Tourismusamt München

      Apr 2013 - May 2013
      Internship

      Customer service

    • Educom GmbH / Österreich

      Jan 2014 - Jan 2015
      Italian Teacher

      Teaching Italian to employees of an austrian company

    • Hapimag

      Jan 2015 - Jun 2015
      Receptionist

    • Vacasol A/S

      Dec 2015 - Nov 2016
      Booking agent

      Customer service (in English, German, Italian, French and Spanish) • Organizing and checking bookings and payments • Sales, plus pre- and after sales assistance • Handling complaints • Providing translations •Collaboration with property management companies

    • NOVASOL AS

      Nov 2016 - Dec 2019
      Product department Spain - Assistant manager in Customer Service Department

      Team leader in the department of customer service • Assistant Manager • Events Coordinator • Improvement of procedures • Establishing partnerships • Collaboration with property management companies

    • BYHOURS

      Feb 2020 - Jun 2021
      TEAM LEADER Customer Service Department

      Coordination of the customer service department • Training staff to deliver a high standard of service • Project coordination • Support to the hotels account management department • Measuring customer satisfaction to improve services and policies • Zendesk Administrator

    • Amadeus

      Jun 2021 - Dec 2023
      CRM Implementation Manager

      Implementations manager, Customer Delivery EMEA

    • Shiji Group

      Jan 2024 - now
      Project Manager

      Infrasys - Shiji Enterprise Platform

  • Licenses & Certifications

    • TOEFL

    • Amadeus

      Nascor Formación