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Sruthi Meka

Sruthi Meka

Technical Support Analyst

Followers of Sruthi Meka780 followers
location of Sruthi MekaHyderabad, Telangana, India

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  • Timeline

  • About me

    Manager IT Change and Governance

  • Education

    • Andhra University, Visakhapatnam

      2003 - 2007
      Bachelor's degree Electrical and Electronics Engineering

    • Alfa Junior School - Vizag

      2001 - 2003
      Board of Intermediate

    • Delhi Public School - Vizag

      2000 - 2001
      10th CBSE

  • Experience

    • IBM India Private Limited

      Jul 2008 - Jan 2010
      Technical Support Analyst

    • Unisys India

      Jan 2010 - Jun 2012
      Service Support Representative

      -Worked as a Request Analyst-Worked as a Change Analyst-Worked as an Incident Analyst-Worked as Quality Analyst

    • Ivy Comptech

      Jul 2012 - May 2016
      IT Analyst

      -End User Support-Service Request Management-Incident Management-Change Management-Asset Management-Quality Analyst-Working experience on ticketing tool – Service Now (SNOW).-Hands on experience on Microsoft Active Directory,MS Exchange servers, Office 365,MS Lync,RSA,BES,VMware etc.

    • Ciena

      Jul 2016 - Aug 2019
      End User Support Lead

      -Team Management- Service Intake/delivery- Project co ordination- Service Now administration- Incident Management-Access Management-Change Management-Knowledge Management

    • Mindtree

      Aug 2019 - Jan 2020
      Technical Specialist

    • ICE

      Feb 2020 - now

      • Manager IT Change and Governance

        Mar 2022 - now

      • Information Technology Governance Lead

        Feb 2020 - Apr 2022

  • Licenses & Certifications

    • ITIL V3 Foundation

    • ITIL Service Strategy (ITIL-SS)

      PeopleCert

    • ITIL specialist

      PeopleCert

    • ITIL V4 foundation

      PeopleCert
      Jun 2021

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Jun 2019
      View certificate certificate

    • ITIL Service Management

      PeopleCert

    • ISO/IEC 42001: 2023 Artificial Intelligence Management System Lead Auditor

      Exemplar Global, Inc.
      May 2025