Veronika Ivanova

Experience

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  Sporting Life

  Aug 2014 - Jan 2015

  Retail Sales Specialist

  • Stocked merchandise in Men’s Outerwear section as needed during shift • Helped customers find appropriate item and achieved weekly sale goal • Folded, hung and organized clothing along with keeping area neat and tidy• Greeted customers in front of store as they walked in and gave directions to them • Organized stock papers, attached security tags and made new name tags for items• In charge of change room for customers, organized and put items in correct sections

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  Markland Wood Pharmacy

  Feb 2015 - Feb 2016

  Lottery Sales Representative/Pharmacy Assistant

  • Stocked and checked inventory for over the counter medicine, and vitamins on shelfs • Organized client prescriptions forms in alphabetical and date order• Vacuumed, wiped, swept, dusted and organized pharmacy each shift• Managed the cash register for products and the Lottery machine • Answered telephone calls and helped customers look for items needed • Helped with Canada Post mail, prepared reports, receipts and cash float

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  Bentley & Co LTD

  Jun 2016 - Jun 2018

  Assistant Manager/Sales Representative

  • Respectfully dealt with customer service issues on a daily basis and learned to problem solve quickly on the spot by getting absolute customer satisfaction• Achieved the highest sales and product sale items at a time for any employee throughout the first three months of working • Cashed out customers with sales and refunds, restocked merchandise daily and cleaned the store thoroughly • Answered telephones calls, responded to emails, organized sales receipts, balanced cash float and ensured the daily end of day invoices Show less

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  The Food Dudes

  May 2018 - May 2019

  Food Server/Kitchen Help

  • Helped prepare appetizers, entrees and desserts for clients• Served food to people for variety of events around the GTA • Set up stations and clean up stations before and after events • Cleared, cleaned and replaced food, cutlery and utensils throughout shift• Makes sure all items used are unwrapped and rewrapped after done usage• Arrives in required polished uniform, prepared and looking presentable

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  PHD

  May 2018 - Aug 2018

  Accounts Receivable Representative

  • Conducted different and numerous types of billings throughout the month and end of month billings while balancing invoices• Printed, photocopied and scanned paper to clients and coworkers, filed client billings and created an organization system• Collaborated with numerous clients and coworkers approving the billings, doing my job efficiently and listening to the feedback given

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  Cloverdale Mall

  Jan 2019 - Jan 2020

  Guest Service Representative/Receptionist

  • Provided phenomenal customer service while interacting with people and showed conflict resolution skills towards any problem that arose at the front desk • Administered information during phone calls, responded to daily emails, and kept desk organized at all times • Completed daily reports, managed sign out equipment, and integrated gift card sales while balancing the money float

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  Delmanor Communities

  Dec 2019 - Dec 2020

  Aging Assistant/Server

  • Worked in a fast-paced environment while completing residents’ orders in a timely manner to their upmost satisfaction• Utilized the iPads among other computer technologies used for dining service efficiently• Helped residents for a numerous amount of required assistance throughout the Covid-19 pandemic, proving exceptional interaction skills• Trained new coworkers effectively and was head leader during the Covid-19 pandemic in food deliverance to residents

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  Caribbean Public Health Agency

  Jan 2021 - Apr 2021

  Environmental Health and Sustainable Development Coordinator

  • Presented the importance of the Environmental Health Laboratory including monitoring and surveillance of environmental media (water, air, soil etc.)• Discussed the role of air quality, chemical and solid waste monitoring and surveillance in human health and environmental health• Investigated the impact on human health from poor solid waste management and looked at Water, Sanitation and Hygiene (WaSH) aspects • Developed a framework for an integrated monitoring and surveillance system for solid waste management in the Caribbean Show less

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  Ironoak Medical Clinic

  Sept 2021 - Aug 2023

  Medical Office Assistant

  • File unrecorded medical documents, complete third-party & OHIP billing, and always have office organized• Use the medical software program OSCAR to maintain patient flow by scheduling appointments and answering phone calls, while multitasking• Coordinate patient care by managing daily schedule, assisting doctors and nurse, and aiding in measuring blood pressure, weight, and height of patients

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  Mind Forward Brain Injury Services

  Jan 2022 - now

  Neuro-Rehabilitation Facilitator

  • Provide hands-on personal support, community-based support, and rehabilitation services to individuals living with an acquired brain injury• Conduct functional, psychological, and behavioural assessments to determine the different safety accommodations required, as well as to develop behavioural management plans• Aids in providing medication, performing physiotherapy exercises, and practicing speech language therapy with clients

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  Beacon Health

  Mar 2022 - Jun 2022

  Clinical Administrator

  • Interview patients for case histories, maintain patients' health records and triage patients while using EMR OSCAR Pro • Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies while sterilizing equipment with infection control strategies• Copy, scan and fax documents, register new patient profiles, and process requests/documents for legal/insurance purposes • Measure height, weight, blood pressure, oxygen levels, temperature and baby measurements of patients • Prepare PAP tools in examination rooms, setting up immunizations by withdrawing vaccines from vials for the doctors and nurses Show less

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  CAMH

  Jan 2023 - Apr 2023

  Wellness Program Coordinator
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  Pre Hospital Emergency Care Council (PHECC)

  Mar 2025 - now

  Project Researcher