Daniel Partanen

Experience

• 

  McDonald's Corporation

  Oct 1995 - May 1998

  Shift Manager
• 

  Pacific Western Transportation Ltd

  Mar 1998 - Apr 1999

  Customer Service Representative
• 

  Pizza Hut

  Apr 1999 - Jan 2002

  Shift Manager
• 

  WestJet

  Jul 2000 - Dec 2020

  Realized a savings of over $1.5M in hotel, meal and transportation costs associated with irregular operations. Developed and implemented new roles and work flows for a restructured Hub Control Centre. The restructured Hub Control Centre realized a significant reduction in station controllable delays while focusing on continuous process improvement. Supported and developed a team of Guest Service Managers responsible for the delivery of Guest Experience in accordance with station objectives. A strong focus was placed on developing leaders that lead people rather than manage infractions. Show less Acted as a liaison between WestJet and the Great Toronto Airports Authority (GTAA) operations teams providing proactive and consistent communication focusing on collaboration. Attended all GTAA lead stakeholder briefings and threat risk assessments. Maintained WestJet’s best interests by asserting the needs of our operation when experiencing facility constraints to minimize negative impacts. Managed escalated concerns between WestJet's operational teams and the GTAA seeking resolutions that address the concerns of both parties. Show less Responsible for leading day-of frontline team to deliver a safe on time operation and great guest experience. Lead a team of 40 Westjetters supporting their growth and development. Managed behavioural trends, reliability concerns, investigated and supported workplace accommodations, conducted investigative interviews and delivered performance management. Promoted WestJet’s safety standards above-the-wing by upholding safety programs meeting Transport Canada and WestJet safety standards. Encouraged and promoted empowerment of the frontline to provide a remarkable guest experience. Show less

  • Manager - Developent and Performance (Inflight). Retired

    May 2019 - Dec 2020

  • Manager - Guest Experience

    May 2018 - May 2019

  • Manager - Connections

    Nov 2017 - May 2018

  • Manager - Operations Support

    Jun 2017 - Nov 2017

  • Manager - Guest Service

    Nov 2011 - May 2017

  • Shift Lead

    May 2006 - Nov 2011

  • Duty Coordinator

    May 2003 - May 2006

  • Customer Service Agent

    Jul 2000 - May 2003