Sairam Allet

Experience

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  Concentrix

  Sept 2015 - Aug 2016

  Technical Support

  • Diagnose a Customer’s Technical Enquire.• Resolve a customer’s technical request, when possible, in a single telephone call using defined troubleshooting protocols.• Actively listen to customer inquiries and provide the customer with appropriate technical and/or operation solutions.• Handling escalations for calls that cannot be resolved by a Technical Support Specialist.

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  DXC Technology

  Sept 2016 - Jul 2020

  Technical Consultant ( Client-Fonterra, Pfizer, Hanes )

  - Involving in the implementation of the White Glove process before it went Live in Fonterra Tenant.- Configuring and Administering the machines with the Windows Autopilot with White Glove Deployment. - Uploading the Hardware Hash CSV files in Intune manually and through Microsoft partner centre and I do Manage customer applications through SCCM.- Performing White Glove, Autopilot in Azure hybrid environment with making sure all the policies including certificates, applications are deployed.- Upon request, I perform Primary User change and MFA contact numbers of the clients in the Microsoft Endpoint Manager Admin Center.- Engaging the Architect Team regarding the continuous deployment Troubleshooting. - Priority on managing the customer quires, Implementing the solution on ETA Standards.- In Intune environment, all my client’s applications are Packaged/Deployed through Windows PowerShell.- Creating the documentation on implementation procedure including security policies, once it’s all created and approved by Client (Stored in Knowledge Base for internal IT Infrastructure BAU Team)- In Transformation journey during Refresh Projects, I have been involved very closely with ITIL, ITSM Systems- Managing the Intune report of all the deployment (Mobile, Laptop, Desktop)- Handling Transformation Project for Laptop & Desktop Refresh.- Configuring, upgrading, installing, and troubleshooting desktop/laptop computers along with any associated equipment. Show less

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  HCLTech

  Aug 2020 - Oct 2021

  Senior Analyst ( Client-Fonterra )

  - Creating the documentation on implementation procedure including security policies, once it’s all created and approved by Client (Stored in Knowledge Base for internal IT Infrastructure BAU Team)- In Transformation journey during Refresh Projects, I have been involved very closely with ITIL, ITSM Systems- Managing the Intune report of all the deployment (Mobile, Laptop, Desktop)- Handling Transformation Project for Laptop & Desktop Refresh.- Configuring, upgrading, installing, and troubleshooting desktop/laptop computers along with any associated equipment. Show less

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  DXC Technology

  Nov 2021 - Nov 2022

  Senior Technical Consultant ( Client-SAP )

  • Patching and Troubleshooting Network, VPN, switches related issues Performing Data Centre tasks• Priority in managing customer queries, Implementing the solution on ETA Standards.• In Intune environment, all my clients • applications are Packaged/Deployed through Windows PowerShell.• Training third-party engineers on new onsite deployments (Azure, Autopilot, White Glove, Hybrid AD, ITSM) to resolve technical issues.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation system, Citrix, remote access, file servers, email servers, conferencing system, and application servers.• Manage all production systems and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.• Identify and provide resolutions ranging in complexity from medium to high.• Meeting Room Support (MTR, Logitech) Technologies.• Involved in migrating from Skype to MTR upgrades (Travelled entire Fonterra production sites for this transformation journey). Show less

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  N3 - Business Buying Power

  Nov 2022 - Oct 2023

  IT Specialist & ISMS Information Security Manager

  • Managing staff onboarding and offboarding (IT-related aspect) and updating the IT equipment Tools (LT and Power BI database).• Supporting and troubleshooting the AV systems like Polycom with multitasking EUC Issues along with time management skills.• EUC activities include deploying and reimaging the Windows and MAC devices via Intune.• Knowledge of Dynamics CRM with Google, Cloud, and AWS Workspace combining technologies along with Windows and Mac support.• I am Internal ISMS Committee Member for ISO/IEC 27001 Certification Standard Secure information in all forms, including paper-based, cloud-based and digital data which Increase resilience to cyber- attacks.• Provide a centrally managed framework that secures all information in one place, I will also Ensure organization-wide protection, including against technology-based risks and other threats by FortiClient’s Application.• Support Assistance for EXEC (OneDrive, SharePoint, Microsoft Teams Including Desktop Remote assistance).• Executive Support to VIP users and creating documentation on implementation procedures including security policies when it’s all created and approved by the Client (Stored in Knowledge Base for the internal IT Infrastructure BAU Team).• Configuring and deploying Intune Autopilot White-Glove Methodology. • Uploading the Hardware Hash CSV files in Intune manually and through the Microsoft partner center and I do Manage customer applications through SCCM.• Performing White Glove, and Autopilot in Azure hybrid environment with making sure all the policies including certificates and applications are deployed.• Up on request, I perform change and MFA contact numbers of the clients in the Microsoft Endpoint Manager Admin Centre. • I support AVD Environment with including all the cloud servers, Departments including (Sales, Marketing and Procurement). Show less

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  Fidelity Life

  Oct 2023 - now

  Support Systems Engineer(Cloud)