Christopher Moss

Experience

• 

  Stoney River Steakhouse and Grill

  Jun 2008 - Sept 2010

  Line Cook/ Server's Assistant
• 

  Vermont Mustard Company

  Sept 2010 - Jul 2012

  Line cook/ manager

  Supervised employee work in front and back of the house to ensure compliance with company policies, regulations and food safety guidelines. Created menus, cooked and prepared food and generated revenue for the company through catering and social media. Responsible for opening and closing of cafe and managing funds on a daily basis.

• 

  Crooked Tree Cafe

  Jul 2012 - Jun 2015

  Line Cook/ Manager

  Supervised employee work in front and back of the house to ensure compliance with company policies, regulations and food safety guidelines. Created menus, cooked and prepared food and generated revenue for the company through catering and social media. Responsible for opening and closing of cafe and managing funds on a daily basis.

• 

  Dillard's Inc.

  Aug 2015 - Jan 2023

  Process and balance cash and check deposits for the entire store. Help with operations of store. Fulfill, process and ship online orders. Promoted from customer service to sales floor in accessories, jewelry, sunglasses, watches, purses, hats and leggings. Skilled in answering questions and resolving concerns quickly. Accurately processed payments and returns, organized merchandise. Watch and sunglasses expert. Served as Customer Service representative for two years. Answered phones from customers and coworkers. Retrieved and shipped out orders. Assisted Associates in trouble shooting computers and satisfied customers. Accurately processed payments and returns.

  • Auditor/ customer service manager/ online sales/shipping

    Jul 2019 - Jan 2023

  • Sales Associacte

    Jul 2017 - Jul 2019

  • Customer Service

    Aug 2015 - Jul 2017
• 

  PGA TOUR Superstore

  Jan 2023 - Oct 2023

  Customer Care Specialist

  • Answered incoming calls from external and internal customers to facilitate orders.• Provided answers for inquiries and questions.• Handled complaints, troubleshooted problems, created cases and incidents.• Receive inbound phone calls in a professional and courteous manner; handles or escalates appropriately.• Respond to emails or place outbound calls as needed to assist with customer issues.• Researching customer questions via multiple systems.• Guide callers through troubleshooting, navigating the company eCommerce site or answering golf relatedinquiries.• Collaborates with other Customer Service Specialists and communicates with other business partners.• Identifies more effective and efficient processes and procedures.• Special order liaison between vendor and customer. Show less

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  Kohl's

  Nov 2023 - Mar 2024

  Operations Supervisor/ Production Controller

  Production ControllerSupervisor responsible for increasing productivity and facility output UPH/CPH.Delivers results through forecasting current workloads and capacity to fully utilize the available staffing and optimize facility performance. Utilizes strongly formed relationships among fellow team members and senior management to execute plans to achieve network goals. Actively works on creating daily, weekly and monthly plans to react to current workload demand and forecasted demand. Adjusts staffing and facility resources to maximize shift performance and enhance the customers experience and increase customer turn-around time, keeping speed to customer as the top priority. Show less

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  Psych Atlanta

  Apr 2024 - now

  Front Office Coordinator