Emad El Araby

Experience

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  Raya CX

  Jul 2014 - Mar 2015

  Customer Service

  ●Handles customer inquiries from beginning of the inquiry to it’s closing●Resolves customer complaints & problems aiming for customer satisfaction●Optimizes customer contact opportunities.●Employs RCC training skills to:●Adhere to the call script.●Adhere to the communication process.●Maintain AHT.●Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets

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  Union Trade

  Mar 2015 - Jun 2015

  Technical Support at Union Trade

  Make periodic maintenance for products of the Queue Management Systems and repair any software or hardware damage that occurs to the equipments.

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  Information Technology Institute (ITI)

  Sept 2015 - Jun 2016

  Cyber Security Trainee

  Networks and Security Concepts• Network Fundamentals .• TCP/IP Protocol Suite.• Wireless Networks.• Network Security Fundamentals.Networks Administration• Enterprise LAN Switching.• Enterprise Internetworking.Systems Administration• Linux Operating System.• Linux System Administration I.• Linux System Administration II.• Linux System Administration III.• Microsoft Windows Administration.Programming and Database• Database Fundamentals.• Python Programming.• Bash Shell Scripting.• C Programming.Security Tools and Services • Risk Assessment and Compliance.• Firewalls Technologies.• Intrusion Prevention Systems.• Ethical Hacking and Security Assessment.• Linux Security.• Windows Security.• Computer and Network Forensics.• Wireless Networks Security.• Securing Routers and Switches.• Virtual Private Networks.• Web Security.Soft Skills• Communication Skills.• Presentation Skills.• Project Management.• Management Fundamentals.• Team Building.• Problem Solving Techniques.• Interviewing. عرض أقل

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  الجهاز القومي لتنظيم الاتصالات

  Aug 2017 - now

  • Senior Penetration Tester at EG-CERT

    Mar 2021 - now

  • Information Security Engineer at EG-CERT

    Aug 2017 - Mar 2021