Ellen McIntosh

Experience

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  American Red Cross

  Dec 1995 - Feb 1998

  Associate Director - Volunteer Services

  • Supervised Chapter volunteer needs and maintained an active Youth Volunteer Program.• Led the recruitment, interviewing and orientation of potential volunteers.• Organized United Way speaking engagements and attended agency fairs in four counties.• Successfully supervised and trained Administrative Assistant.

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  YMCA of Northwest North Carolina

  Aug 1999 - Mar 2007

  Membership and Marketing Director

  • Successfully recruited and maintained membership through the implementation of quality programs, educational initiatives, and the delivery of exceptional customer service.• Developed and adhered to departmental budgets, ensuring efficient use of resources and alignment with approved financial parameters.• Oversaw a Financial Assistance Program, facilitating access to desired programs for adults, youth, and families.• Managed a team of up to 12 member service employees dedicated to efficient branch operations, and exceptional customer service. Show less

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  Inmar Intelligence

  Mar 2007 - Aug 2022

  • Managed a diverse portfolio of 150+ clients, consistently delivering high-quality service through onboarding, training, best practice education, promotion management, and acting as the main point of contact and the voice of the customer.• Collaborated with cross-functional teams in the development of case studies, new products, product enhancements, invoicing, and payments/collections, leading to improved service quality and client satisfaction.• Ensured accurate and timely data collection for reporting and analysis, including QBRs which helped identify trends and process improvements for enhanced productivity and data integrity.• Managed a team of up to 15 operation specialists, account reps, and client service employees dedicated to efficiency, process improvement, and exceptional service. Show less

  • Sr. Manager, Operations and Client Services

    Jan 2017 - Aug 2022

  • Client Services Manager

    Jan 2013 - Jan 2017

  • Client Operations Supervisor

    Jan 2010 - Jan 2013

  • Senior Account Representative

    Apr 2008 - Jan 2010

  • Account Representative

    Mar 2007 - Apr 2008
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  Caregiver

  Jan 2022 - Nov 2024

  Personal Caregiver

  • Oversaw medication administration and monitored vital signs, ensuring optimal health conditions.• Coordinated medical appointments, providing reliable transportation and support.• Maintained household operations through efficient cleaning, meal preparation and grocery shopping, while also managing financial responsibilities.