Sergio Gomez

Experience

• 

  Sherwin-Williams Paints

  Jun 2005 - Jun 2009

  Management Training

  •Supervised 5+ employees in the day to day business operations•Responsible for accounts payable and accounts receivable transactions & record keeping•Created and managed store inventory purchase orders•Dealt with HR issues and facilitated corporate policy compliance

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  Best Buy

  Nov 2007 - Dec 2010

  Magnolia Sales

  •Exceeded sales and customer retention goals•Developed and delivered target training•Conducted awareness sessions to increase product knowledge•Resolved customer service issues successfully•Cross trained associates to increase coverage effectiveness

• 

  Bayada Nurses

  Jun 2009 - Feb 2013

  Client Service Manager

  •Supervised and managed a clinician team of 15+ employees•Maintained a 95% worker productivity level•Obtained 1 PPS admit per week by marketing from desk•Managed all hiring and processing logistics for new employees•Constructed and directed weekly team meetings•Managed & processed payroll for 32 employees•Created and processed a new Referral Intake form for Bayada•Monitored Social Marketing for Recruiting New Hires (Facebook, Twitter & Linkedin)

• 

  AT&T

  Feb 2013 - Jul 2015

  ▪ Conduct daily operation of a retail store▪ Cultivating customer relationships▪ Executing sales, service and managing difficult situations to provide extraordinary customer experience▪ Scheduling employees▪ Maintaining inventories▪ Conducting physical inventories▪ Maintaining store appearance▪ Completing day-to-day paperwork as directed▪ Daily, weekly and monthly reporting▪ Monitoring and mentoring sales associates and team leaders, providing all employees with necessary training and development to achieve personal and organizational goals Show less *Develop and attain customer experience and sales objectives for store. *Sell all products and services offered by the Company. *Meet all sales objectives. *Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. *Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. *Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. *Handle service inquiries from customers. *Provide efficient, courteous customer service and assist in all aspects of product offerings and services. *Ensure an extraordinary customer experience.AWARDS RECEIVED*Samsung Galaxy S4 Active Sales Incentive Champion for Metro NY/NJ Area*Nokia 1020 Sales Incentive Champion for Metro NY/NJ Area*Blackberry Survey Ambassador Champion for Metro NY/NJ Area*Finished in Top 5% of Monthly Sales within my Area Show less

  • Assistant Store Manager

    Mar 2014 - Jul 2015

  • Retail Sales Consultant

    Feb 2013 - Apr 2014
• 

  American Telecommunications, Inc.

  Jul 2015 - Jan 2016

  Retail Store Manager

  ▪ Acquire @Work "Small Business"​ Accounts to help increase In Store Traffic Conversion on 10.0% or higher▪ Maintain a high customer satisfaction "VOC" of 5.75% or higher▪ Conduct daily operation of a retail store▪ Cultivating customer relationships▪ Executing sales, service and managing difficult situations to provide extraordinary customer experience▪ Scheduling employees▪ Maintaining inventories▪ Conducting physical inventories▪ Maintaining store appearance▪ Completing day-to-day paperwork as directed▪ Daily, weekly and monthly reporting▪ Monitoring and mentoring sales associates and team leaders, providing all employees with necessary training and development to achieve personal and organizational goals Show less

• 

  Apple

  Jan 2016 - Feb 2017

  Expert

  • Delivered world Class Customer service and maintained perfectsurvey results• Created Relationships with Small Business Customers andconnected them with our products• Translated new company initiatives through feedback and dailydownloads• Participated in volunteer community events sponsored by Apple

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  ADP

  Feb 2017 - now

  • Work with product and support teams to identify potential “atrisk” clients to address issues and minimize churn• Provide updates to various parts of the internal organization onexisting client base status and overall client base health• Act as a liaison between internal teams to ensure customer needsare being met; coordinating amongst implementation, sales,marketing, and product teams• Analyze and monitor customer data to draw insights andoptimizations with the goal of communicating those findings to thecustomers• Develop and maintain a deep understanding of customers’business drivers and recruiting goals, to steer program activities toalign with those initiatives• Proactively work with medium to enterprise level businesscustomers, typically Human Resources, Payroll and TalentAcquisition departments, interacting with various levels ofindividuals ranging from individual contributors to C-level• Partner with sales to manage customers’ success metrics andexpectations, monitor and measure customer satisfaction,& communicate ROI Show less • Research, troubleshoot and resolve ADP/client application items inthe area of system set up, product functionality, productenhancements and general client inquiries• Analyze complex client requirements for payroll, benefits, time andhuman resource policy and procedures• Use strong interpersonal skills and product knowledge tocommunicate with customers and representatives to resolve issues• Manage time and attendance modules for 6 client portfolios suchas prestige companies like, Zara, Smith and Wesson, & H.H. Brown Show less

  • Human Capital Management Service Consultant IV

    Feb 2022 - now

  • Human Capital Management Service Consultant III

    Apr 2018 - Feb 2022

  • Human Capital Management Service Consultant II

    Feb 2018 - Apr 2018

  • Human Capital Management Service Consultant I

    Feb 2017 - Feb 2018