Michael DiAcetis

Experience

• 

  National Grid

  Sept 1992 - Jun 2024

  •Cultivate and enhance effective customer relationships; call proactively on major industrial, municipal and commercial customers via a targeted Account Management philosophy in Albany, Rensselaer and Columbia counties•Build positive working relationships with customers, community leaders, and sponsors in order to mitigate bypass and revenue loss, maximize economic development opportunities to promote margin growth and maximize electric and gas system asset utilization while providing increased customer satisfaction and value through technical expertise. •Administer Rate Settlement agreements and customer specific contracts, bypass, expansion and local economic development initiatives, utilizing National Grid tariffs and programs.•Evaluate and advise customers on efficient end-use technologies/demand side management applicable to their specific industry. •Respond to customer billing inquiries, reliability, power quality and EMF concerns coordinated with internal technical groups. •Develop and maintains effective team-oriented working relationships with peers and other support departments within National Grid.•Represent the Company in community service activities, municipal account management, legislative and governmental relations and the Public Service Commission on customer related issues. •Performs community Outreach and Education, interacting with local Chamber of Commerce, schools, and professional organizations. •Manage customer initiated electric and gas system infrastructure enhancements relating to scheduling, financial contribution. •Manage customer expectations while coordinating internal Field Operations and other effected internal groups. Show less

  • Manager, Community & Customer Management

    Jul 2011 - Jun 2024

  • Account Executive, Energy Solutions Services

    Sept 2007 - Jul 2011

  • Consumer Relations Representative, Business Services

    Sept 1992 - Aug 2007