Eslam Arafa

Experience

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  Cairo International Airport

  Aug 2008 - Jun 2016

  As an Airport Operations Supervisor at Cairo Airport Company, I was responsible for overseeing and coordinating daily airport operations to ensure safety, efficiency, and compliance with international aviation standards. My key responsibilities included:Supervising airside and terminal operations to maintain seamless passenger and cargo flow.Managing resource allocation for ground handling, fueling, and aircraft parking operations.Implementing and monitoring safety management systems (SMS) to enhance operational safety.Leading a team of 20+ staff, providing training and performance evaluations to maintain high operational standards.Collaborating with airlines, ground handlers, and other stakeholders to resolve operational challenges promptly. Show less As a Coordinator and Area Manager at Cairo International Airport, I was responsible for ensuring smooth airport operations across assigned areas while maintaining high customer service standards. My role required a balance of strategic planning and hands-on management to address operational challenges effectively. Key responsibilities included:Coordinating daily operations across terminal areas, ensuring alignment with regulatory and safety protocols.Supervising a team of 15+ staff, providing guidance and performance evaluations to maintain operational efficiency.Managing passenger flow and resolving escalated customer service issues to enhance traveler experience.Overseeing resource allocation, including terminal equipment and personnel, to support airport functionality.Collaborating with internal departments and external stakeholders to address logistical and operational concerns.Successfully reduced passenger wait times by 10% through process optimization and resource reallocation.Led a customer service initiative that improved traveler satisfaction scores by 15% during my tenure.Implemented team training programs that enhanced staff productivity and improved response times for critical incidents. Show less

  • Airport Operations Supervisor

    May 2010 - Jun 2016

  • Coordinator & Aera manager

    Aug 2008 - Jun 2010
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  Cairo International Airport

  Sept 2016 - now

  As an Airside Operations Officer at Cairo International Airport, I ensure the safe, efficient, and compliant operation of the airport through rigorous inspections, monitoring, and enforcement of operational policies and procedures. My role is integral to maintaining high safety and security standards across all airside operations. Key responsibilities include:Conducting daily apron, runway, perimeter, and lighting inspections to identify and address operational issues.Monitoring and enforcing compliance with Foreign Object Debris (FOD) programs, safety regulations, and airside operation manuals.Issuing Airside Vehicle Permits and inspecting vehicles and equipment for operational readiness.Safely operating aerobridges for aircraft docking and providing "Follow Me" escort services for runway crossings.Coordinating stand allocations for aircraft on the apron and ensuring smooth turnaround operations.Raising NOTAMS and collaborating with Air Traffic Control (ATC) for airside work coordination.Conducting safety audits of airside operations and reporting breaches or non-compliance to the Airside Operations Manager.Developing and maintaining operational manuals and documents relevant to airside activities.Improved compliance with FOD policies, leading to a 20% reduction in airside debris incidents.Streamlined vehicle inspection procedures, enhancing efficiency and minimizing delays.Successfully implemented safety audit protocols, contributing to improved operational standards. Show less In my role as the Terminal 2 Executive Director for the Technical Office at Cairo International Airport, I was responsible for overseeing and managing technical operations and projects for one of the airport's busiest terminals. My contributions ensured operational excellence and compliance with international aviation standards.Key responsibilities included:Supervising and coordinating technical operations and maintenance tasks within Terminal 2, ensuring smooth and efficient terminal operations.Collaborating with multiple stakeholders, including airlines, ground handlers, and regulatory authorities, to address operational challenges.Leading project management initiatives, including terminal upgrades and optimization of passenger flow processes.Implementing operational readiness and airport transfer (ORAT) programs in coordination with Munich Airport International to ensure seamless integration of new systems and processes.Preparing and reviewing technical reports, proposals, and compliance documents to support decision-making and strategic planning.Monitoring budgets and resources to achieve operational goals within allocated constraints.Successfully implemented ORAT initiatives with Munich Airport International, enhancing Terminal 2's operational readiness.Improved passenger flow efficiency by 15% through strategic layout optimization and resource reallocation.Spearheaded cost-saving initiatives that reduced technical maintenance expenses by 10%. Show less

  • Airside Operations Officer

    Nov 2016 - now

  • Terminal 2 Executive Director - Technical Office

    Sept 2016 - Oct 2017