Eric Tay

Experience

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  Samsung SDS

  Nov 2005 - Jul 2006

  Web Developer

  Web-based application development: User requirement analysis and programming for web-based application.Web-based application maintenance: User request control and system upgrading.Provide support on critical business operational requestsManage user databases, server files, and components

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  Ricoh Singapore Pte Ltd

  Jul 2006 - Jul 2007

  Engineer

  Support the Information Technology aspects of the company's products Resolve both customer and I.T. related issues and problems effectively Assist in departmental and team related improvement projects Assist in helpdesk as a secondary role

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  Fuji Xerox Singapore

  Oct 2007 - May 2016

  Promoted to lead a team of technical analysts in technical consultancy, project implementation and support to customers in the specific domain of practice.▪ Responsible for the overall technical aspects of the solution implementation in a project. This includes preparation and reviews off requirement gathering, analysis, solutions design, implementation, customization and training.▪ Work closely with project manager to ensure project quality assurance and delivery timeline.▪ Lead/guide the team to provide post implementation support to customers.▪ Liaise with product principals in regards to technical issues and product updates.▪ To provide product or domain expert knowledge to all in the area of practice.▪ Reviews on the feasibility, maintainability, scalability and performance of proposed solutions in the specific domain of practice.▪ Handle technical pre-sales proposals▪ Manage technical team budget/costing Show less ▪ Plans, schedules, monitors, and reports on activities related to the project.▪ Develops project control and reporting procedures and manages changes in operational plan.▪ Ensure that all project fundamentals are covered accordingly including scope, deliverables, timeline, costs and risks.▪ Provides good technical guidance to project team members, so that their abilities and project quality are enhanced.▪ Plan and organize transition stage that includes end user acceptance testing and training for all end-users while assuring minimal impact on operations▪ Manage customers and ensure that SLAs to customers are met▪ Handle problem escalation accordingly.▪ Work with various vendors to ensure project’s objective are met▪ Support sales and/or operation teams and provide subject matter expertise on technical components.▪ Design and architecture technical solutions during presales engagement and deployment phase.▪ Engage relevant/key users for system requirements gathering and technical compliance matters.▪ Work closely with project team, sales team and customers in implementing solutions and ensuring the success of project roll out. Show less

  • Technical Analyst Team Lead

    Apr 2011 - May 2016

  • Project Executive

    Oct 2007 - Apr 2011
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  Objectif Lune

  Jun 2016 - Jun 2017

  Regional Technical Consultant
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  Ministry of Education, Singapore (MOE)

  Jul 2017 - now

  HR System Manager