Vidhi Patel

Experience

• 

  Kokilaben Dhirubhai Ambani Hospital

  Sept 2014 - Oct 2014

  Trainee

  • Provided technical support for biomedical equipments.• Evaluated the safety, efficiency, and effectiveness of biomedical equipments.• Carried out inspection of incoming equipment & machinery and did pre-acceptance checks before official acceptance & payment.• Maintained records such as equipment history and monitored contract services like A.M.C. and C.M.C.

• 

  Health Converge Advisory Pvt Ltd

  Dec 2014 - Dec 2020

  -Heading a wide range of functions encompassing team management, business strategy planning, business analysis and delivering valuable solutions-Developed innovative & creative programs to promote brand and relationships with target accounts; took the lead on evangelizing and indoctrinating best practices across the team-Enhanced revenue & market share year-on-year, by re-organizing business direction and developing & implementing strategic initiatives -Accomplished detailed functional analysis, deTined requirements, feasibility analysis, recognized improvement areas in business and system Tlow to align with the strategic vision-Worked as a SPOC between the Director and IT Department -Accountable for database management for specialists through numerous online and offline channels like LinkedIn, job portals, journals and references-Played a key role in effectively defining the recruitment strategy with continuous improvement in screening appropriate candidates

  • Team Lead

    Jun 2018 - Dec 2020

  • Senior Technical Advisor

    Sept 2016 - Jun 2018

  • Technical Advisor

    Dec 2014 - Sept 2016
• 

  Lynk

  Feb 2021 - Jan 2024

  -Significant role in client communication, end to end project management, project delivery and feedback. -Engaged in conducting extensive Market research and Analysis for gaining market intelligence across various sectors like Finance, Banking, IT, Healthcare, Consumer goods, E-commerce, Pharma etc-Ensure Client Account growth and consistent customer success, User growth, revenue and demand generation-Core Member of the Global team contributing above US$250k independently.-Exploring new opportunities as well as strategising plans for augmenting the client base.-Scaling up Investment accounts globally like UBS, JP Morgan etc by strong networking and project delivery Show less

  • Senior Associate- Customer Success (Investment India/ASEAN/ANZ)

    Aug 2023 - Jan 2024

  • Associate- Investment Cluster South-east Asia/India/ANZ

    Sept 2021 - Aug 2023

  • Connections Team- South Korea

    Feb 2021 - Sept 2021
• 

  IMA India

  Jan 2024 - now

  Client Success Manager

  -Spearheading client retention strategies for the CEO Forum, driving business development initiatives and ensuring high levels of client satisfaction.-Develop and maintain strong relationships with C-suite clients across various sectors, enhancing account management processes and addressing client needs effectively.-Collaborating on new initiatives and product offerings, leveraging industry insights to provide tailored solutions and improve client engagement.-Utilising a decade of experience in managing diverse client portfolios to build confidence in networking and delivering end-to-end account management. Show less