Santosh Kumar Jha

Experience

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  Old World Hospitality Pvt. Ltd.

  Jan 2004 - Jan 2006

  Hk supervisor

  • Responsible for daily operations of the housekeeping department, ensuring that all the guests are getting service as per the standards.• Preparing reports at the end of the day & month. • Responsible to take independent decisions as and when required & to maintain exceptional service standards and to exceed to the guest.• Implementing the standard procedure as set by housekeeping Manager and responsible for increasing the overall productivity of outlets. • Responsible to the service standards, job allocation, upward & downward communication, handle guests complaint & co-ordination with supportive departments of the hotel. • Responsible to train staff on up selling techniques for flower arrangements.• Training & motivation of staff to bring out their best performance.• To hold regular and daily briefings and update the staff on daily happenings and events in the hotel.• Responsible to report to the Housekeeping Manager. Show less

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  Taj Hotels

  Jan 2006 - Jan 2008

  Project Executive

  Was associated with Taj Mahal Hotel, Delhi as one of our leading client. Reporting directly to Executive Housekeeper.1.Responsible for proper upkeep of entire Public area, in view to organize, supervise & co-ordinate the function of the department in lieu of safety, cleanliness, general maintenance order & daily banquet's requirements.2.Monitoring the aesthetic standards of the Hotel which includes – flower arrangements, gardening, interiors etc3.Addressing any grievance and counseling issues among the department staffs.4.Keeping Involve into Contemporary information about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology Etc.. Show less

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  Lords Hotels & Resorts

  May 2008 - Aug 2010

  Asst. Executive Housekeeper

  1.Responsible to assist in lieu of proper upkeep of entire Resort, in view to organize, supervise & co-ordinate the function of the department in lieu of safety, cleanliness, general maintenance order & establishment renovation to the Executive Housekeeper.2.Monitoring the aesthetic standards of the Resort which includes – flower arrangements, gardening, interiors etc3.Addressing any grievance and counseling issues among the department staffs.4.Keeping Involve into Contemporary information about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.5.Guiding the housekeeping department to provide the highest level of comfort & hospitality to guests and ensure guest expectations and their fulfillment by attitude, standards of cleanliness and hygiene, attentiveness in all Resort premises as per standards.6.Responsible for Cleanliness and Hygiene for premises as well as Guest Areas. 7. Staff Training / Scheduling/ maintaining high degree discipline in respect management format.8.Total inventory of linen, equipments and gadgets.9.Reports & Records of Individual Performance, Gloss Reading, Function Prospectus, Log book, Data for MIS. Show less

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  Sterling Holiday Resorts Limited

  May 2011 - Aug 2012

  Executive Housekeeper

  1.Responsible for proper upkeep of entire Resort, in view to organize, supervise & co-ordinate the function of the department in lieu of safety, cleanliness, general maintenance order & establishment renovation.2.Planning and Budgeting the revenues and costs for the Housekeeping department.3.Monitoring the aesthetic standards of the Resort which includes – flower arrangements, gardening, interiors etc4.Addressing any grievance and counseling issues among the department staffs.5.Keeping Involve into Contemporary information about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.6.Guiding the housekeeping department to provide the highest level of comfort & hospitality to guests and ensure guest expectations and their fulfillment by attitude, standards of cleanliness and hygiene, attentiveness in all Resort premises as per standards.7.Responsible for Cleanliness and Hygiene for premises as well as Guest Areas. 8. Staff Training / Scheduling/ maintaining high degree discipline in respect management format.9.Total inventory of linen, equipments and gadgets.10Reports & Records of Individual Performance, Gloss Reading, Function Prospectus, Log book, Data for MIS. I got 'BEST DEPARTMENT' award in month of November,2011 & January,2012. Show less

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  Royal Orchid Hotels

  Sept 2014 - May 2016

  Executive Housekeeper,

  Responsible for smooth operation in lieu of Guest satisfaction, Budgeting and cost controlling, Planning & Implementation in Housekeeping Department.

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  Vijan Hotels Pvt Ltd.

  May 2016 - Jun 2017

  Executive Housekeeper

  Responsible for smooth operation in lieu of set up of Department(Preopening),Standard Selection & Procurement of Linen, Cleaning Gadgets and amenities apart from Guest satisfaction, Budgeting and cost controlling, Planning & Implementation in Housekeeping Department.

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  Grand Plaza Hotel

  Jul 2017 - Jun 2019

  Accomodation Manager
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  Shawn Elizey

  Oct 2019 - now

  • Operations Manager

    Oct 2019 - now

  • Operations Manager

    Oct 2019 - now