Tera Watson

Experience

• 

  Barnes & Noble, Inc.

  Mar 2011 - Apr 2015

  Hired, trained, and managed of team of café servers to properly prepare food and drinks, adhere to food safety protocols, drive profits with various selling techniques, and provide excellent customer service.Conducted monthly inventory of goods and supplies to monitor and predict sale trends.Placed and received weekly shipments based on store budget and needs. Conducted monthly meetings to share loss reports and developments with management teamCreated and implemented an action plan resulting in a 20% decrease in annual external theft Upheld loss prevention standards by training new employees Provided excellent customer service to guests over the phone and in the store to encourage sales. Lead the store's Loss Prevention Committee to create and carry out action plans to lower external and internal shrink. Developed store events including marketing, planning, and designing activities to increase sales.Received, organized, and shelved the holiday calendar department to promote high level sales in a short amount of time.

  • Cafe Lead

    Jun 2014 - Apr 2015

  • Loss Prevention Lead

    Jan 2014 - Nov 2014

  • Bookseller

    Mar 2011 - Jun 2014
• 

  Beaumont Health

  Feb 2015 - Oct 2016

  Customer Service Representative

  Organize and send confidential records to over 2,000 laboratory clients. Report time sensitive lab results to hospitals, physician offices, and nursing homes.Enter diagnosis codes for add-on test requests to ensure correct insurance billing. Report STAT and critical lab results to doctors within the hospital and throughout Michigan.

• 

  Scarfone & Geen, P.C.

  Oct 2016 - Dec 2019

  Paralegal

  Selected to work on firm's most prolific team, regularly championing between 90-100 complex casesDraft discovery requests, manage incoming responses and follow-up on outstanding answers with Stipulated Orders and Motions to CompelSummarize medical records and deposition transcriptsDraft pleadings such as Motions to Dismiss and Motions to Show CausePrepare exhibits, trial binders, and subpoenas for records

• 

  Cooley Law School

  Apr 2021 - Apr 2022

  Legal Drafting Teaching Assistant
• 

  Harvey Kruse, P.C.

  Jun 2021 - Apr 2022

  Litigation Paralegal
• 

  Secrest Wardle

  Apr 2022 - now

  • Associate Attorney

    Nov 2022 - now

  • Law Clerk/Paralegal

    Apr 2022 - now