MUHAMMAD USAMA QAMAR

Experience

• 

  Qadri Group

  Jun 2016 - Aug 2016

  Intern

  DESIGN DEPARTMENT Internship

• 

  Qadri Group

  Jul 2017 - Mar 2018

  Design Engineer

  FEA Analyst

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  Pak Suzuki Motor Company Limited

  Mar 2018 - Mar 2024

  Core Responsibilities:-👉.Dealer Development (New Dealers / Field Service Operations)👉.Training's and Manpower Skills Development1.New Dealer Development;To Co-work with dealer development Dept. for dealer network development and expansion in region.Development of new dealers workshop layout designing and C.I Image. Coordination with vendor for workshop branding estimation / approvals / Installation and billing process.i-Field Operations (Service / Parts):-Strengthening dealer development activities towards achieving dealership service and parts targets through strategic planning , SOP,s compliance, training, motivation and counseling as well as make them profitable with entire customer satisfaction.ii-Marketing• Marketing of After Sales, prepare yearly action plan & execution (Seasonal or Recall Campaigns / Maintenance Package Service and Parts promotions / Customer Education and other activities through marketing channel (Print Media and Digital Media).2.Training's and Manpower Development :Developing dealers staff skills through trainings and enable them to provide excellent quality.1) Regional Training'sLeading Training team of 30+ Dealers ,Training content development, budget Planning and execution of following training's and skill contests for dealer staff as per national action plan ;i-Manager /Assistant Manager ii- Service Advisor Course iii- Service Selling Skills for SA iv- Customer Relation Manager and CRO's.ii-Suzuki Service Qualification System (SSQS)Overall Planning and execution of SSQS – Bronze / Silver Level training's and exams as per national action plan2) E-LearningDevelopment and Execution of Training Content for E-Learning across Region.3) Strength Dealers In-House Training Program4) Analyze Dealers Manpower Motivation / Retention and Satisfaction5) Carry out Dealers Post Training's Evaluations as per national action plan Show less

  • Assistant Manager

    Mar 2018 - Mar 2024

  • Management Trainee

    Mar 2018 - Aug 2018
• 

  Hyundai Pakistan

  Mar 2024 - now

  Technical Operations-Team Lead