Tony Tee

Experience

• 

  AO Advance Automation Sdn Bhd

  Jun 2011 - Aug 2011

  Internship

  • Prepared metal products’ 2D and 3D drawings.• Performed data entry for customers’ information.

• 

  Trend Technologies

  Oct 2012 - Jun 2014

  Assistant Project Engineer

  • Prepared products’ 2D and 3D drawings on modeling software, such as AutoCAD, for metal machining and production.• Assisted in project cost control.• Analyzed material wastage.

• 

  VCOP Pte Ltd

  Jul 2014 - Aug 2016

  Project Planner & Designer

  • Coordinated projects from space planning, interior designing to logistic stage.• Negotiated with clients on furniture design decisions and contracts.• Prepared purchase orders and quotations.• Attended to after-sales service.

• 

  Apple

  Aug 2016 - Jan 2018

  AppleCare Advisor

  • Provided troubleshooting and solution for Apple software, hardware and service offering.• Assisted in fraud prevention, refund and payment issues.• Handled customers’ inbound calls, performed detailed information and identity logging.• Supported regions include China, Hong Kong, Taiwan, and Macau.

• 

  Haworth

  Jan 2018 - Dec 2021

  Project Manager

  • Responsible for efficient planning, scheduling, coordinating and supervising of product's installation and reconfiguration, as well as managing project with minimal cost without compromising quality in customer service.• Serve as a leader for site planning and backlog management.• Continually evaluate project performance to implement improvement strategies and ensure customer satisfaction.• Collaborate with manufacturing and design engineering to institute needed product enhancements.• Provide oversight of multiple logistics teams, plan and coordinate multiple projects simultaneously, control expenses, and proactively identify and remove impediments.• Motivate agile teams to achieve iteration goals and deliver values.• Service strategic accounts assigned, present after-sales services and identify business opportunities.• Work with account managers, sales executives, and designers to specify the required product specifications to meet customers’ needs.• Promote after-sales services such as recycling, asset management, warehousing services, move management, space planning, and reconfiguration to retain customers and generate revenues. Show less

• 

  Citi

  Jul 2022 - now

  Risk and Controls