Sining Zhou

Experience

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  Courtyard Beijing Northeast

  Apr 2012 - Sept 2012

  Executive floor agent

  • Assisted high-end customers to meet their demands while delivering luxury service • Managed the executive dining area by supervising all food beverage operation • Prepared meeting materials and all other administrative procedures • Worked closely with front desk agents with booking reservation and customer portfolio management for all VIP customers

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  Royal Caribbean International - Shores Excursion Department

  Jan 2014 - Mar 2014

  Corporate Trainer of Mandarin Chinese

  • Helping all employees with culture and language knowledge of China• Enrich employees' after-work life• Assisting department on overcoming language and culture barrier • Teaching the department about Chinese Business environment and appropriate market approach

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  Institute for Hospitality and Tourism Education and Research

  Mar 2014 - May 2014

  Sales and Marketing intern

  • Gathering and researching information to strategize on market targeting and develop a CRM system • Performed customer service daily tasks

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  Quarzo Boutique Hotel

  May 2014 - Mar 2015

  Front Desk Supervisor

  • Be aware of guest satisfaction scores and resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. • Effectively schedules Team Members (when call outs occur) to ensure sufficient front desk coverage at all times. • Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.• Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner. • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. • Make and confirm reservations. • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. • Perform other duties as requested by management. Show less

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  SOHO 3Q

  Oct 2015 - Oct 2017

  Floor Manager

  ·Developed new agency channel focusing on both volume increase and tenancy extension, bring the company ￥3 Million+ income.·Formulated monthly budgeting plan, financial assessment policy and purchasing plan, making sure effective and efficient operation·Enhanced client relationship management and upgrading customer experience by providing one-stop service package and different kinds of activities.·Coached new employees by elaborating the SOP and backend management system in a structured way, helping them adapt to working status in a short period. Lead pre-opening team for the newly branch. Show less

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  UCOMMUNE 优客工场

  Apr 2018 - Sept 2019

  Enior community supervisor

  ·Participated in Ucommune flagship store construction weekly meeting and follow up the contraction issue.·Leaded pre-opening team for the newly branch. Prepared for the opening activities and daily operation.·Helped to negotiate with VIP client about the rental contract. Reached 70% occupancy rate ahead of schedule.·Filled and analyzed the financial report, calculated the cost and do the profitability analysis.

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  精英英语 Elite Learning

  Feb 2019 - now

  Alumni Benefits Manager

  ·Improve Elite students satisfaction. Increase renew and referral rate. Formulate the policy and implementation plan of the company's Alumni system.·Cooperate with other companies (Exam Plus, Touchdown career, Mr. Offer, etc.) to enrich alumni benefits.·Hold different on/off-campus activities for Alumni and outsiders, the number of participants is from 30 to 300. Responsible for planning, cost control, on-site execution, activity review and other related matters.·Managed two WeChat public accounts of the company (Elite English online & Elite English), with a total number of fans of about 20,000 and each article review amount of about 1,500.·Design the Wechat mini program for Elite Learning with technical department. Show less