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Renell Byrd

Renell Byrd

Customer Service Coordinator II

Followers of Renell Byrd686 followers
location of Renell ByrdAtlanta Metropolitan Area

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  • Timeline

  • About me

    Sr. Customer Care Manager at Americold Logistics, LLC.

  • Education

    • Bellevue University

      2002 - 2008
      Bachelor of Science - BA Organizational Communication

  • Experience

    • ConAgra Foods

      Dec 2005 - May 2008
      Customer Service Coordinator II

      Interacts with production, shipping, finance and QA to ensure timely and accurate execution of orders.Communicate daily order fulfillment issues with sales and customers.Bridged gap between production replenishment team and customer end user.

    • Americold Logistics, LLC.

      Jun 2008 - now

      Ensure the service expectations for Key Accounts are met by all groups of Americold. Also act as a liaison between the customer, operations and business development. Responsible for exceeding the Revenue and EBITDA target for the Inside Sales team. Track revenue trends for new and returning customer accounts to maximize revenue.Utilize SAP application for billing implementation. Work with business development and facility management to meet budgeted goals. Maintain continual communication between Accounting, Finance, Business Development and Operations regarding new customer setup, changes to existing customers, warehouse and transportation rate entry & maintenance.

      • Sr. Customer Care Manager

        Oct 2019 - now

      • Manager Business Development

        Apr 2018 - now

      • Billing Support Analyst

        Jan 2014 - now

      • Rate Management Team

        Feb 2012 - Jun 2014

      • Account Representative

        Jun 2008 - Nov 2012

  • Licenses & Certifications