Adam Preshous

Experience

• 

  Hewlett-Packard

  Mar 2010 - Mar 2014

  IT Support Agent

  During my time in this role I was the first point of contact for other agents on my team and teams around me. The skills needed for this role are listed below:• Encouraging innovation throughout the team as well as submitting my own ideas• Providing support and assistance to members of my team• Experience in customer service and training• Working to stringent Service Level Agreements• Develop and implement personal objectives• Motivating Staff• Training new agents• Time Management• Diagnose faults for timely resolutions in accordance to SLA requirements• Managing work queues • Active Directory• Software Management System (SMS)• Roaming profiles / Creating profiles• Remote Assistance Show less

• 

  ITC Service

  Mar 2014 - now

  I am mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include:installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks;talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;troubleshooting system and network problems and diagnosing and solving hardware or software faults;replacing parts as required;providing support, including procedural documentation and relevant reports;following diagrams and written instructions to repair a fault or set up a system;supporting the roll-out of new applications;setting up new users' accounts and profiles and dealing with password issues;responding within agreed time limits to call-outs;working continuously on a task until completion (or referral to third parties, if appropriate);prioritising and managing many open cases at one time;rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;testing and evaluating new technology; Show less

  • Operations Manager

    Dec 2022 - now

  • Service Desk Manager

    Nov 2019 - Dec 2022

  • IT Support Engineer

    Mar 2014 - Nov 2019
• 

  ITC Service Ltd

  Oct 2017 - Nov 2019

  Team Leader

  Manages and leads a team of 1st & 2nd Line Support Engineers. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Team Leader Job Duties:Supports team and performs management duties. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Assists management with hiring processes and new team member training.Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceCommunicates deadlines and sales goals to team members.Develops strategies to promote team member adherence to company regulations and performance goals.Conducts team meetings to update members on best practices and continuing expectations.Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlinesEnsures company brand materials and physical working spaces meet and exceed company presentation standards.Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaintsTeam Leader Skills and Qualifications:Team Leadership Experience, Product Knowledge and Industry Experience, Leadership Skills, Strong Oral and Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience, Interviewing Skills, Self-Motivation, Strong Relationship Building, Customer Service Skills. Show less