Alaa Awad

Experience

• 

  TDM Group

  Jun 2012 - Feb 2014

  Network Engineer

  •Design and implement IP based network infrastructures including routing and switching (layer 2 and multilayer).•Design and implement wireless LANs based on Cisco Aironet Access Points (autonomous and light-weight) and Cisco Wireless LAN Controllers.•Maintaining and optimizing the network infrastructure for data and voice and providing daily based network support to end users and liaising with 3rd parties.•Desktop support for hardware and software.•Managing Active Directory Users and Computers.•Managing users emails through exchange servers.•Handling the users over the phone and providing them high quality support and satisfaction. Show less

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  AKI Group

  Feb 2014 - Dec 2014

  Network & IT Specialist

  •Install and maintain windows server, active directory, exchange server, DVR, VOIP System, printers, routers, switches and firewalls.•Liaising with 3rd parties and getting the best offers with high quality.•Deal with day to day technical issues that users face.

• 

  Midis Group

  Jan 2015 - Apr 2016

  Account Manager

  • Manage a portfolio of clients (Enterprise, Medium and Small Business)• Build strong and positive relationship with clients at various levels • Build and document knowledge about the clients business and technical setup• Project manage and document all technical projects carried out with clients• Actively play a part in ensuring financial targets are reached • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements • Make sure the sales cycle is moving smoothly and in the correct way Show less

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  Qatar Datamation Systems

  Sept 2016 - Jan 2019

  Account Manager
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  Trend Micro AMEA

  Jan 2019 - now

  • Senior Major Account Manager

    Jan 2024 - now

  • Senior Regional Account Manager

    Jan 2022 - Jan 2024

  • Regional Account Manager

    Jan 2019 - Dec 2021