Jennifer Smith

Experience

• 

  Contemporary Services Corporation

  Feb 2003 - Jan 2007

  Event Security Associate

  Provided event security and customer service for Gillette Stadium, Boston College and Boston University. Performed administrative duties for events, such as coordination and deployment of personnel.

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  HP Enterprise Services

  Jul 2006 - Dec 2012

  Resolved provider claim submission problems. Collected outstanding debts and coordinated with the Department of Treasury to refer providers for additional collection action. Created manuals and process procedures for auditor review and helped with any special project. Provided personalized customer service to Medicare Providers via written correspondence for problem solving and conflict resolution.

  • DME MSP/OVP Analyst

    Aug 2007 - Dec 2012

  • Written Inquiries Associate

    Jul 2006 - Aug 2007
• 

  Massachusetts Department of Public Health

  Dec 2012 - now

  Biometrician

  Responsible for the collection, coding, processing and statistical evaluation of social, demographic and medical mortality data. Assists with the preparation of statistical and status reports regarding data quality and completeness. Plans, organizes and executes statistical research activities, surveys and assessments of medical, demographic and other data obtained from death certificates. Created training manuals and materials for the implementation of statewide certificate issuance software. Lead online webinar training sessions to different audiences on the use of the new system prior to implementation. Provides phone and email customer service to users of the new system to assist in the transition from a paper based certificate issuance to electronic issuance, as well as answering individual requests from physicians, funeral directors, medical staff, city and town clerks, and other data providers and researchers regarding the completion and use of vital statistics data. Facilitates the acquisition of death records from other states to complete the data collection for Massachusetts resident mortality information. Show less