Nick Smyth

Experience

• 

  ORANGE PCS

  Nov 2005 - Mar 2010

  Responsible for a team of seven sales consultantsEnsuring that store monthly targets are consistently achieved whilst following company policies and procedures and that the store maintains an exceptional level of customer serviceCreating a customer portfolio and ensuring it is maintained to maximise repeat business through our existing customer baseSuccessfully organising and prioritising daily events, delegating where appropriate and relaying key changes promptly and clearly through both verbal and written communicationProviding relevant critical feedback to the team on a regular basis and in-depth coaching through monthly reviews and on the spot feedbackChallenging and rewarding the team accordingly, questioning missed opportunities and devising creative incentive schemes to encourage and motivate staff to achieve targetsResponsible for store P&L and driving 100% compliance in all areasEnsuring a safe and secure working environment for staffLeading from the front, driving my passion, setting the ultimate example and bringing my best self to work Show less

  • Store Manager

    Apr 2009 - Mar 2010

  • Assistant Manager

    Jun 2008 - Apr 2009

  • Sales Advisor

    Nov 2005 - Jun 2008
• 

  EE

  Apr 2010 - Sept 2012

  Retail Store Manager

  Responsible for a team of nine sales consultants Ensuring that store monthly targets are consistently achieved whilst following company policies and procedures and that the store maintains an exceptional level of customer service Creating a customer portfolio and ensuring it is maintained to maximise repeat business through our existing customer base Successfully organising and prioritising daily events, delegating where appropriate and relaying key changes promptly and clearly through both verbal and written communication Providing relevant critical feedback to the team on a regular basis and in-depth coaching through monthly reviews and on the spot feedback Challenging and rewarding the team accordingly, questioning missed opportunities and devising creative incentive schemes to encourage and motivate staff to achieve targets Responsible for store P&L and driving 100% compliance in all areas Ensuring a safe and secure working environment for staff Leading from the front, driving my passion, setting the ultimate example and bringing my best self to workTo ensure that my staff are maximising sales, hitting targets and delivering excellent customer service. I strive to lead them to success through coaching and leadership and to also drive their own development to advance their careers in retail. Being the heart of the store I am responsible for day-to-day tasks and activities and must look for pro-active ways to bring extra revenue into the store. Show less

• 

  Connexus UK

  Oct 2012 - Dec 2019

  • To ultimately achieve the sales targets as set by the Organisation• To manage my team effectively through delegation, by setting objectives and applying relevant strategies through all methods of communication in order to achieve the long term goals of the Organisation• To continue with Account Management within my existing client base by successfully growing these accounts, maintaining and improving relationships, agreeing a contact strategy and leading by example, issuing contact to members of my team where necessary• To provide one-to-one training, meetings and reviews to my Field based and Desk based team. To also request reports on a daily, weekly or monthly basis in order to closely monitor performance and provide feedback where appropriate• To provide top level reporting into the Directors of the Organisation to enable them to take action/amend the long term objectives of the Organisation if necessary• To recruit the strongest, driven and resourceful individuals that I know will fit into the ethos of the Organisation • To keep my team inspired on a daily basis in order to achieve the common goal by devising incentives and other motivations Show less My responsibilities include• To act as a single point of contact for clients within a designated territory• To qualify and negotiate an increased revenue stream from existing clients with the aim of securing their business and extending their commitment• Liaising with key directors on a daily basis in order to promote the brand and build relationships• To play an active role in the project management of key products and services• To maintain high levels of sales activities with a defined territory and to ensure appropriate handoff from sales to service delivery• To generate new business leads in a competitive environment both in the office on the phone and prospecting out in the field Show less

  • Sales Manager

    Apr 2016 - Dec 2019

  • Account Manager

    Oct 2012 - Apr 2016
• 

  GBE Converge | A Mitie Business

  Dec 2019 - now

  Senior Account Manager

  My responsibilities include• To act as a single point of contact for clients• To qualify and negotiate an increased revenue stream from existing clients with the aim of securing their business and extending their commitment• Liaising with key stakeholders on a daily basis in order to promote the brand and build relationships• To maintain high levels of sales activities and to ensure appropriate handoff from sales to service delivery