Diane Bias

Experience

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  Harvest Life Insurance (division of HBJ / Advanstar Communications)

  Jan 1977 - Dec 1988

  Senior Underwriting Clerk
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  Plasti-Kote

  Mar 1989 - Feb 1991

  Marketing Sales Assistant
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  Advanstar Communications

  Oct 1991 - Mar 2006

  Adminstrative Assistant to Exec Vice President, Marketing Director, Group Controller and sales teams Administrative Assistant to sales teams and Group Vice President

  • Executive Adminstrative Assistant

    Jan 1998 - Mar 2006

  • Administrative Assistant

    Oct 1991 - Jan 1998
• 

  MJH Life Sciences™

  Mar 2006 - Jun 2022

  CRM Database Manager (Salesforce)

  (Division purchased by MJH Life Sciences in 2019; was formerly part of UBM/Informa and Advanstar Communications)Responsibilities include:User:Complete/analyze Salesforce user support tickets.Assign/maintain user licenses, permissions and deactivations, password resetsCreate and analyze reports and dashboards on licensing availability, usage, and adoptionDevelop/maintain strong working knowledge of key business processesCreate/maintain list views, reports, dashboards, profiles, roles, custom objects and fields, automated email alerts, process buildersWeekly data summary analytics to managementCreate/maintain training documentation library of user guides and videosData Quality, Integrity and Governance:Maintain data quality in accordance with company and field data guidelinesData entrySystem:Create/Maintain lead assignments, permission sets, object settings, user roles/permissions, security settings, email alerts, process builders, page layouts, record types, list viewsAssign 3rd party app licenses as neededWork with Salesforce Developer to create and test new business processesRuns daily system audits and reports summary findings to managementCore Competencies:Acted as "in house" salesforce trainer/support for end user challenges with platform/processesCreated end user training documents and videosCRM Knowledge:SFDC admin (junior) with 12+ years experience with end user adoption and data quality/integrity/governanceCommunication:Adept at communicating in-person, by text or phone to resolve end user issuesAdept at working with management on requests to pull data from system or adding new capabilitiesInternal/External Interaction:Work with developers, internal and external vendors to address database needsAddress daily data integrity needs and solve end user issues Show less