Theοdosis - James Xylos

Experience

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  Solution Technology Center (S.T.C)

  Sept 2008 - Apr 2009

  Computer Technician

  -Troubleshooting all computer related problems-Installing work stations and software-Setting up and organizing IP networks & addresses-Make certain that IT resources are easily accessible and outfitted with current software and hardware requirements.-Offering suggestions about potential technology resources purchase-Keeping track of computer security-Installing work stations and software-Maintaining an accurate log of necessary maintenance and repairs

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  Vega apartments

  Apr 2009 - Sept 2012

  Assistant Manager

  -Perform other duties and responsibilities as assigned-Oversee the guest service function to ensure corrective action is taken to resolve guest complaints-Ensured that Photocopying, filing, label printing were done-Supplied ordering and inventory-Over supervision of hotel maintenance

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  Freelance - Mugnet

  Sept 2012 - Jan 2014

  Freelance Web Designer

  -Write the programming code, either from scratch or by adapting existing website software and graphics packages to business requirements-Meeting with clients to discuss requirements and/or project progress-Upload the site onto a server and register it with different search engines.-Working as part of a multi-disciplinary team.-Keeping up-to-date with recent technological and software developments-Demonstrating and receiving feedback about draft sites

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  EIM Maritime Training Center

  Jan 2013 - Jun 2013

  Internship

  -Assistance on preparing class seminar presentations-Course translations-Assisting on Ship bridge & engineer room simulation exercises

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  Division of Development and Planning, Municipality of Piraeus

  Jan 2014 - Jun 2014

  I.T. Support

  -Support on European Projects Cycle Cities, Trace, Republic Med & Smile for the municipality of Piraeus.-Computer software & hardware support and peripherals.-Construction of Ms Access data base for the need of the department.-Managing & updating of the departments current database

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  ONEX SA

  Jan 2016 - Jul 2017

  — Centralized software security management.— Network Administration.— Company website management.— Computer software & hardware support and peripherals. — Coordinate the development of company information security policies, standards and procedures.— Perform security audits and recommend/approve WAN/LAN architectural changes.— Implementing firewall and intrusion detection systems— Implementing Coordinated Business Impact Analysis, Disaster Recovery, and Business Continuity plans, programs, and testing.— Investigating, gathering and documenting inappropriate use and internal security incidents.— ISO 27001 implementer

  • System Administrator

    Sept 2014 - Jul 2017

  • Information Security Officer

    Jan 2016 - May 2017
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  SPIRIT Hellas S.A.

  Jan 2022 - Sept 2022

  Technical Consultant

  — Designed and developed custom reporting scripts using JavaScript for the ARIS BPM platform, tailored specifically to meet client requirements and enhance business process visibility.

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  QUALCO

  Sept 2022 - now

  Application Support Engineer

  — implementation, configuration, and administration of software applications across the organization, ensuring optimal integration and functionality— designing solutions tailored to meet specific company needs, enhancing operational efficiency and effectiveness.— 2nd level support.— cross-department collaboration.— implementation, administration, and development of the ITSM module on the ServiceNow platform, optimizing service management processes. — designed and developed the company’s Service Desk portal, improving user experience and support service accessibility. Show less