Amy Monzione

Experience

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  Second Presbyterian Church

  Jun 2011 - Jun 2015

  Director Parents Morning Out

  • Set educational standards and goals, and help establish policies, procedures, and programs to carry them out • Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities • Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services

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  Ashford Global Consulting and Training

  Jan 2015 - Jan 2020

  Business Office Manager

  • Detailed record keeping including client databases for classes/clients/students, expense reports, daily tasks • Effectively trained, motivated, and coached staff, and emphasized customer service, made improvements, diplomatically resolved problems, and took corrective action when issues arose • Billing and invoicing clients and customers • Organized daily calendar • Managed strategic plan for the company • Increased SEO with blogs using Wordpress, as well as posting to social media accounts including Facebook, Twitter and Google+ • Created and maintained operations manual • Edit textbooks for ITIL training • Ran payroll through Gusto • Completed complex forms for various government certifications Show less