Pooja Chalise

Experience

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  Nepal Rastra Bank

  Aug 2019 - Nov 2019

  Student Internship

  -Assisted in financial data analysis, report preparation, and regulatory compliance.-Gained hands-on experience in banking operations, risk assessment, and monetary policies.-Supported financial audits, documentation, and administrative tasks.-Developed analytical skills by working on real-time financial transactions and banking reports.

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  Global IME Bank Limited

  Feb 2020 - Jun 2023

  Assistant

  -Managed branch operations, cash flow, and customer service, ensuring efficiency and compliance with banking regulations. -Supervised teller operations, trained staff, and maintained transaction accuracy. -Handled high-value transactions, account management, and financial reconciliations while resolving customer inquiries.-Led cash management, inventory control, and service excellence, contributing to operational efficiency and customer satisfaction.

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  Porta Via

  Oct 2023 - Apr 2025

  Store Cashier/ Front attendant

  -Oversee front-end operations, ensuring exceptional customer service and efficient order processing.-Supervise and train staff, manage scheduling, and coordinate daily restaurant activities to maintain smooth workflow.- Handle customer inquiries, resolve issues, and enhance the overall dining experience. -Assist in inventory management, cash handling, and enforcing quality and hygiene standards to uphold restaurant excellence.

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  Porta Via Restaurant

  Nov 2024 - Apr 2025

  Store Supervisor

  Key Responsibilities:Team Leadership: Supervise daily operations, train staff, and manage shift schedules.Customer Experience: Ensure top-notch service, handle complaints, and enhance customer satisfaction.Inventory & Operations: Monitor stock, place orders, and maintain food safety standards.Sales & Cash Handling: Drive sales, process payments, and track revenue trends.Compliance & Safety: Enforce health, safety, and company policies.Collaboration: Work closely with kitchen and management for smooth operations. Show less