Paul Gilbert

Experience

• 

  OTC Australia

  Jan 1981 - Jan 1987

  Technical Officer/ Telecommunications Trades

  Various turn key projects supporting Australia's international telecomunications infrastucture in Sydney, Melbourne, Townsville, Gnangara, Ceduna.

• 

  Telstra/ OTC Limited

  Aug 1987 - Aug 1999

  Various Management & Technical positions

  Various Management positions including: - Manager, Alliance and Partner Services - Manager, Customer Network control Centre - Manager, Global Services Integration - International Network Manager Leadership roles in support of Telstra’s Global Services Managed a 24 by 7 team of staff consisting of +25 technical officers.Operational Management of Service Assurance and Service Activation of Telstra’s international data bearer network, supporting Telstra’s Internet backbone, International Frame Relay, International Fastway products and the international managed router services.Installation of turnkey satellite earth station projects in places such as Antarctica, Coco Is. Planning and installation of VSAT networks in Asia Pacific countries. Training and supervision of overseas personnel. Customer Liaison and support. Management of VSAT and equipment Pacific. Show less

• 

  AT&T Global Network Services

  Aug 1999 - Mar 2007

  AP Eng & Technical Delivery Manager

  Lead the AT&T AP engineering and technical delivery teams, located in Sydney, Singapore and functionally in Hong Kong. Delivery of IP Managed router and WAN services for multi-national clients.

• 

  Gen-i Australia

  Mar 2007 - Aug 2010

  Leadership of a team Voice and Contact Centre Designers and Solutions Architects to ensure the highest quality technical expertise, in the design and implementation of customer voice and contact centre solutions including maintenance and configuration. Team skillsets in the Cisco, Nortel, Genesys, Verint envirnoments. Leading a team of design architects providing design of Complex IP/ WAN/LAN data network for Gen-i’s Trans-Tasman, Financial & key clients.

  • Consulting Manager - Voice & Contact Centre

    Sept 2009 - Aug 2010

  • Design Engineering Manager

    Mar 2007 - Sept 2009
• 

  Dimension Data

  Aug 2010 - Jun 2013

  Team Lead (Connectivity)

  Leading a team of L2/L3 engineers supporting managed services customers for Didata AU.

• 

  AT&T

  Jun 2013 - Dec 2020

  Service Manager
• 

  Queensland Health

  Feb 2022 - Jan 2024

  Information Technology Specialist