Deep Enrich
KALIL MOALLA
Account Management Team Lead
134 followers
United Kingdom
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About me
Analista Trilíngue - Service Desk - English/Spanish/Italian.
Education
Centro Universitário Belas Artes de São Paulo
2010 - 2015International Relations and National Security StudiesThe Belas Artes International Relations course is structured around 3 pillars, known as “RI3”, which are: International Relations, Investor Relations and Institutional Relations.It promotes bilateral and multilateral agreements between cultures, and also brings the market and governments closer, in addition to conducting negotiations for investments abroad, political and sociocultural agreements.
EBAC - Escola Britânica de Artes Criativas e Tecnologia
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Experience
Apple
Jan 2017 - May 2019Account Management Team LeadApple technical customer support, responsible for guiding and advising the team of 10 advirsors that deal with customers to clarify technical and procedural questions, focused on the “fix the custumer before fixing the issue” policy, dealing with iphone, ipod, ipad, applewatch
Cognizant
Jul 2019 - Jun 2022Digital Ad Operations SpecialistWaze – Clarifications in Spanish by email customer service for accounts of advertisers from all over Latin America, Waze advertisers, activities such as taking care of the account, checking status, informing about expenses, invoices, images, cancellations, account transactions in general.
Tech Mahindra - Brasil
Jul 2022 - nowService Desk Analyst BASF
Licenses & Certifications
Introdução a Qualidade de Software
Digital Innovation One Inc.Feb 2022- View certificate
Banco de Dados COMPLETO: Relacional, NoSQL e NewSQL
COD3RFeb 2022
- View certificate
Testes funcionais com Selenium WebDriver: Do básico ao GRID
COD3RFeb 2022
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