Ruth Lazaro

Experience

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  Jugos del Valle (The Coca-Cola Company)

  Jul 2000 - Feb 2007

  • Leadership, management and development of the North, East and West IT administrators • LAN and WAN management and design• Microsoft (WinIntel) servers maintenance and support• Sr. Administrator of Exchange, SQL, ISA Server, Active Directory technologies• Project Manager, implementations of new technology• Design of policies and security on servers and desktops• Network and servers management • Software management, licenses and applications thereof • Keep the LAN and WAN network in optimum conditions Show less

  • IT Network Manager

    Nov 2003 - Feb 2007

  • Technical Support and Network Management

    Jul 2000 - Oct 2003
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  Microsoft

  Jul 2011 - Aug 2018

  • Account Management of multiple customers in health, justice, education, economy, banking and communication sectors.• CUSTOMER: Responsible for creating a strategic relationship with key stakeholders within Microsoft customer organizations, from technology professionals to CIOs. Committed to being a change agent helping customers evolve their IT maturity and enable IT to make the business better. • BUSINESS: Responsible for sustainable growth through routinely partnering with Services Sales to strategize ways to create new opportunities. Also, responsible for portfolio management, including contract consumption, contribution margin, and revenue growth.• DELIVERY: Partnering with customers to ascertain their IT priorities in order to set a long-term strategy for service delivery that aligns with their business objectives. Excellent delivery of services including service delivery planning, service delivery management, project management, incident management, and proactive remediations services.• LEADERSHIP: Managed teams comprised of Microsoft and Partner resources engaged in the delivery of complex solutions and created new strategies to increment revenue for Microsoft Services Direction. Show less Created and led the PaFE Program to complement Microsoft Premier Support offerings. The goal of this program was help customers maximize their IT potential and investment.RESULTS:• Revenue: average growth was 53% YoY• Head count: growth 26% YoY• Customer satisfaction: average 92%• Responsible for promotions: from PaFE to MS FTEs, 3 people YoYDEVELOPED SKILLS:In order to achieve these results, I developed skills like: change management, program management, negotiation with executive stakeholders, cross-group collaboration, dealing with ambiguity, process creation, planning (budget, forecast, pipeline, costs) and influence in order to achieve results through others. Show less

  • Sr. Technical Account Manager (TAM)

    Feb 2007 - Aug 2018

  • Partner Field Engineer (PaFE) Program Administrator

    Jul 2011 - Apr 2017