Arun Sharma

Experience

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  Intelenet Global Services

  Apr 2005 - Dec 2006

  Customer Relation Executive (CRE)

  To handle customer disputes with banksTo send Credit report to customersMaintain quality & productivity

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  CMS Secutiras Ltd.

  Jan 2007 - Sept 2008

  Associate MIS Executive (Operations)

  To handle a team of 15-18 associatesLead operations teams to deliver business requirementsCreating Customer invoice as per the company standards and debts collections.Accurate maintenance and reporting of the MIS (Data Analysis)Handling customer’s queries and relationship developmentPlan and implement continuous improvement philosophy in the operations organizationAbility to work under pressure with multiple deliverables with high quality through empowerment Show less

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  Reliance Communication Ltd.

  Apr 2010 - Apr 2013

  Corporate Relationship Manager (KAM)

  Provide a single point interface for RCOM product and service offerings.Business development through effective client relationship management and repeat / referral business.Develop new business opportunities in conjunction with Sales VP.Customer retention through cost rationalization, churn management, Feedbacks, surveys and through consistent appraisal of competitive offerings in the market.Create visibility through Road shows and product merchandising in service camps. Handing a subscriber base with revenue of INR 1 crore (Approx) and ensuring collections of the receivables from them.Managing back office operations for smooth functioning enabling resolution in min. response timeWorking in sync with IT and Technical team to design and stream line TAT of process / operationsSingle point of contact for cost renationalization leading to maintenance and upkeep of revenue (Revenue (ARPU) Analysis). Provide regular market Intelligence through competition tracking and market analysisInvoluntary Churn: Monitoring non paying customers, make plan to recover payment, take corrective steps where necessary and retain the customers in the network. Show less

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  HCL Technologies

  Sept 2014 - Apr 2016

  Technical Support Executive (CS)

  Deal with customer’s technical queries directly.Ensuring with a prompt and efficient response to all queries, in accordance with Company procedures.Continuous follow-up on issue and updating customer time-to-time.Track and take ownership of all outstanding queries to ensure follow through in all cases.Maintain an up-to-date level of service, systems and procedural knowledge.To maintain ongoing communication with other departments within the organization to ensure Customer Care are consistently kept informed of any updates/issues.Ensure two-way communication by keeping the other groups informed on customer issues.To maintain target levels of performance.Help maintain a good team and working environment through assisting fellow team members, particularly in relation to technical matters. Show less

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  Hari Om Construction

  May 2016 - Jan 2017

  Jr. Financial Analyst

  Consolidate and analyse financial data.Provide creative alternatives and recommendations to reduce costs and improve financial performance.Assemble and summarise data to structure sophisticated reports on financial status and risks.Provide supporting documentation and information for various stakeholder like management, auditors, tax departments etc.Develop financial models, conduct benchmarking and process analysisIdentify trends, advise company and recommend actions based on sound analysisTrack and determine financial status by analysing actual results in comparison with forecastsReconcile transactions by comparing and correcting dataEvaluate current and historical data Show less

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  RJ Engineering Systems, Inc. USA

  Mar 2017 - now

  Commercial Officer

  INVOICING / ACCOUNT RECEIVABLE : Keep track of all Invoices raised and submitted to customer. Expedite / Remind and try and ensure settlement by due date.PURCHASES: Maintain log of all local purchases from inquiry through order.CORRESPONDENCE: Keep track of all outgoing correspondence, allot a reference number and follow up where necessary for further action.CUSTOMER CONTACT: Meet current as well as prospective customers. Create customer data base.SCOUTING FOR BUSINESS: Visit and browse web sites of all potential Clients with regularity and / or periodically to check on new tenders / enquiries posted or business opportunity.BUSINESS: Take charge of the REVENUE BUSINESS – monitoring, tracking, chasing, maintain price/cost data.SINGLE POINT CONTACT: Responsible for all interaction with external service providing agencies.SERVICE SUPPORT: Understand procedures / documentation requirements of Clients / End Users for maintenance/trouble shooting of supplies effected. Show less