Ng Hasanaj

Experience

• 

  City of Ottawa

  Jul 2011 - Dec 2015

  •Setup, edited, and maintained client accounts to process tax certificate requests.•Performed calculating, posting, and verifying duties while preparing daily batch of tax certificates.•Assisted clients in a professional manner via telephone, e-mail and mail.•Conducted research through various city databases to issue tax certificates based on correct municipal address, legal description, and owner.•Completed report regarding vacancy rebate procedures and issues across Ontario municipalities. Show less

  • Financial Specialist

    Aug 2014 - Dec 2015

  • Revenue Account Assistant

    Jul 2011 - Aug 2014
• 

  MD Financial Management | Gestion financière MD

  Feb 2016 - Feb 2019

  •Owner of the operating model for delivering high quality and consistent automated processes in line with requirements.•Set defined requirement gathering standards, development of best practices, project selection criteria, and project sprint targets.•Implemented a 3-month rotational program, for selected candidates from multiple departments, to facilitate introduction to Blue Prism technology, agile methodology, process mapping, requirement gathering and basic Blue Prism developer skills.•Lead the training of junior RPA developers and process analysts.•Presented performance results of Blue Prism technology to management, including short-term and long-term recommendations.•Collaborated with business and IT change management teams to proactively manage operational and system changes to maintain service delivery. Show less •Managed execution and delivery of full-cycle RPA solutions: Define, Design, Build & Test, and Deploy.•Designed effective and reusable Blue Prism processes and objects using core workflow principles.•Conducted interviews with business subject matter experts to gather process business requirements.•Prioritized a process pipeline to deliver cost-effective automation against operational requirements.•Analyzed and actioned the automation of processes within an agile methodology with sprint deliverables. Show less •Developed and successfully executed project plans based on the assigned project charters.•Implemented strategies for analyzing multiple financial datasets, identifying affected client accounts. •Created and executed a tax refund communication plan for an approximate 2,000 MD clients.•Lead and supervised a team of 10 employees to administer refunds.•Presented a project summary to senior management – overall analysis impacted approximately 2,000 MD clients with a total refund of approximately $900,000 CAD. Show less

  • Senior Robotic Process Automation Analyst

    Jun 2018 - Feb 2019

  • Robotic Process Automation Analyst

    Dec 2017 - Jun 2018

  • Project Analyst

    Oct 2016 - Dec 2017

  • Account Administration Officer

    Feb 2016 - Oct 2016
• 

  BOMBARDIER

  Mar 2019 - Jun 2019

  Automation Project Manager
• 

  Deloitte

  Jun 2019 - Jan 2023

  • Manager

    Jan 2021 - Jan 2023

  • Senior Consultant

    Jun 2019 - Dec 2020
• 

  KPMG Canada

  Jan 2023 - Jan 2024

  Manager
• 

  Deloitte

  Jan 2024 - now

  Manager