Jessica Ojeda

Experience

• 

  Musicland

  Jan 1998 - Jan 1999

  Assistant Manager

  Managed a team of six employees. Responsible for opening and closing the store. Accountable for payroll, nightly deposits, inventory, setting schedules, interviewing and hiring, and training new hires. Set-up promotional sales for movies, music and books each month based on new releases and best-sellers.

• 

  Target

  Jan 1999 - Jan 2000

  Department Manager

  Responsible for the Electronics and Entertainment Departments, including the book department.Accountable for inventory, which included ordering merchandise and maintaining displays. Conducted interviews as part of the hiring process and trained new hires on company policies and procedures.

• 

  Texas Mutual Insurance Company

  Jan 2000 - Jan 2015

  Investigated workers’ compensation claims for third-party subrogation potential by acquiring documentation, facts and evidence. Recognized legal issues that affect liability and damages related to the claim. Negotiated settlement of liens within authority. Corresponded daily with liable third-parties, adjusters, injured workers and attorneys to assert and protect the company’s subrogation interest.Handled a claim file load of 260 plus claims. Tracked Statute of Limitations for each claim according to State laws. Referred files to expert engineers, outside subrogation attorneys and Field Workers’Compensation adjusters as needed. Traveled as necessary to represent the company at mediations andtrials. Show less

  • Subrogation Specialist

    Jan 2006 - Jan 2015

  • Claims Adjuster

    Jan 2005 - Jan 2006

  • Claims Assistant

    Jan 2004 - Jan 2005

  • Policy & Technical Services Tech II

    Jan 2003 - Jan 2004

  • Imaging Technician

    Jan 2000 - Jan 2003
• 

  Texas Mutual Insurance Company

  Feb 2015 - now

  Serve as a business process engineer on systems projects, by:•Using moderately complex analysis skills to identify process improvement opportunities•Evaluating existing processes for efficiency, regulatory compliance, compatibility with other departments’ processes, and tendency to produce accurate output•Collaborating with business and technological experts to define process requirements for development and deployment related to deliverables of assigned projects•Using working knowledge of business process engineering to design and propose new or altered processes to better achieve business objectives for assigned, technological projects•Measuring, monitoring, and reporting to management and stakeholders on the consistency and effectiveness of assigned processes•Developing and maintaining consultative relationships with business resources and subject matter experts to gather information about needs, requirements, dependencies, and processes for use in implementing new processes and systems •Learning operations for assigned business units and project teams to then be able to identify subject matter experts and personnel resources for use in business process engineering•Using skills to help design, coordinate, and conduct training for user acceptance activities Show less Provide leadership and supervision to 12 direct reports. Oversee staff performance and development, which includes defining appropriate development plans and monitoring progress, on-the-job coaching and mentoring, and establishing performance and behavior expectations. Monitor work for accuracy, productivity, service excellence, and compliance and provide timely and accurate feedback. Make personnel recommendations regarding recruiting, hiring, training, corrective actions, and staff retention. Communicate, clearly and accurately, company and department information to staff. Analyze and submit alternative tools and resources to improve efficiency of staff and involve staff in the analysis of workflow processes and resolutions. Provide operational support to the department by identifying process and customer service improvement opportunities and recommending solutions. Developing and implementing work schedules, policies, procedures, and workflows. Provide timely, accurate, and thorough reports to management. Serve as subject matter expert for process automation and various projects/initiatives. Show less

  • Product Owner

    Oct 2023 - now

  • Process Analyst

    Nov 2020 - Oct 2023

  • Supervisor - Imaging Operations

    Feb 2015 - Nov 2020