Luciana Ramirez

Experience

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  Thurgood Marshall Elementary School

  Mar 2010 - Jun 2010

  Classroom Teachers Assistant

  • Maintained and organized classroom under teacher's supervision.• Performed general office duties as assigned.

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  Your Tax Store

  Jan 2011 - May 2011

  Tax Preparer

  • Prepared income tax return forms for individuals.• Reviewed financial records, such as prior tax return forms, income statements and documentation of expenditures to determine forms needed to prepare return.• Instrumental in assisting clients with resolving any problems with the IRS.

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  Your Tax Store

  Jan 2012 - Apr 2013

  Tax Referral

  • Interviewed client to obtain additional information on taxable income and deductible expenses and allowances; computed taxes owed following tax form instructions.• Instrumental in assisting clients with resolving any problems with the IRS.

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  Esperanza Health Center

  Jan 2014 - Apr 2014

  Certified Application Counselor

  • Assist consumers with enrolling in medical benefits through the Affordable Care Act.• Provide consumers with guidance and direction while navigating the insurance Marketplace; inform and assist them with making the most suitable choice.

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  JEVS Human Services

  Apr 2014 - Apr 2015

  Program Assistant

  • General office duties which include the operation of the phone, customer service, complete referrals, copies, fax, etcetera.• Responsible for receiving, reviewing, storing, scanning and maintaining participant and member files.• Process bills and expense reports. Assist in tracking program expenses through daily, weekly and monthly reconciliation of bills, incentives and all other client allowances.• Execute and maintain invoice, attendance, tokens, timesheets, GED practice scores, and credit cards on file.• Enter referrals, attendance and efforts into ETO database.• Maintain a working knowledge of Philadelphia Youth Network (PYN) and the Department of Human Services (DHS) regulations.• Collaborate with E3 staff in collecting timesheets, guaranteeing their documentation is accurate and sharing with the Director of the program.• Participate in supervisory meetings, unit meetings and division meetings on an ongoing basis. • Participate in contract compliance and achievement of program goals.• Disseminates directives of Program Director to support staff as directed by Program Director. Show less

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  Benefits Data Trust

  Jun 2016 - Sept 2016

  Benefits Outreach Specialist

  Provided public benefit education and assistance to low-income people over the telephone through a mix of inbound and outbound calls in a call center in a bilingual environment; input data into BDT system; issued Medicaid to U.S. citizens; provided superb bilingual customer service; scheduled and coordinated appointments for clients’ follow up services

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  Uber

  Mar 2017 - Aug 2017

  Lead Driver
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  Salvation Army Red Shield Appeal

  May 2018 - Nov 2018

  Resident Advisor
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  Casa De Consejeria Inc

  Oct 2018 - now

  Substance Abuse Counselor Assistance