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Michael Palazzo

Michael Palazzo

Contract Operational Security Specialist

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location of Michael PalazzoGreater Seattle Area

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  • Timeline

  • About me

    Operations Manager @ Amazon | Operations Management

  • Education

    • Signal University, Fort Gordon GA

      2012 - 2012
      Graduate - Radio analog and digital communications Technician Radio analog and digital communications 99.45%

      Activities and Societies: Class Honor Graduate • As a certified Radio analog and digital communications Technician I developed the capabilities to install, operate, and maintain radio-teletype and radio telephone communication and antenna systems; apply computer security , electrical safety, and basic electrical theory to communication systems; performing wide area network (WAN) troubleshooting, maintaining, and upgrading employing standards including the OSI model; configured and managed Windows operating systems; executed warrior tasks… Show more • As a certified Radio analog and digital communications Technician I developed the capabilities to install, operate, and maintain radio-teletype and radio telephone communication and antenna systems; apply computer security , electrical safety, and basic electrical theory to communication systems; performing wide area network (WAN) troubleshooting, maintaining, and upgrading employing standards including the OSI model; configured and managed Windows operating systems; executed warrior tasks, battle procedures, and cross cultural communication activities. Audiovisual materials, practical exercises, discussion, and lecture. Show less

    • University of Washington

      2017 - 2019
      Bachelor of Arts - BA Law, Economics & Public Policy (LEPP) with a Minors in Human Rights

      Activities and Societies: Student Veterans Association

    • University of Washington

      2019 - 2020
      Master of Arts - MA Policy Studies

      Activities and Societies: Student Veteran Association

    • Everett Community College

      2016 - 2017
      Associate of Arts and Sciences - AAS Political Science and Government

      Activities and Societies: ASB Senator, Graduated With High distinction

    • Defense Language Institute Foreign Language Center

      2013 - 2013
      Defense Language Proficiency Test Italian Listening 3/3, Reading 3/3

      ACE recommendation 8 LD, 8 UD

  • Experience

    • United States Air Force

      Jul 2006 - Jul 2010
      Contract Operational Security Specialist

      I leveraged an opportunity to deliver comprehensive armed law enforcement and security service at Aviano AFB Italy. Oversaw entry control, the inspection of vehicle, and prevention of criminal and terrorist activities. Patrolled premises as an armed professional. Effectively achieved zero major incidents while deterring threats and terrorist acts. Successfully securing $MM of US military assets.

    • US Army

      Nov 2011 - Nov 2015

      I was selected to manage the installation and administration of high frequency (HF) radios ensuring operational readiness at all times. Developed work schedules aligned with demand and task priorities. Oversaw the allocation of equipment supporting various missions and operations. Served as a consultant on HF radio assets. Drafted and reviewed operation orders and Standard Operating Procedures (SOP). Drove efforts to align operations with security regulations. Organized logistical support and training programs. Successfully exited the military with an honorable discharge and the accumulation of numerous awards. Show less

      • Communications Specialist

        Sept 2014 - Nov 2015

      • Communication Relay Team Leader

        Sept 2013 - Sept 2014

      • Radio Communications Specialist

        Nov 2011 - Sept 2013

    • VerbalizeIt

      Jun 2013 - Aug 2016
      Italian-English Interpreter/Translator

      I provided Italian to English interpretation and translation services across documents, website, mobile, video, and audio platforms. My achievement: Completed 100+ hours of interpretation and 200 document translation projects.

    • Apple

      Sept 2015 - Jun 2016
      Fraud Prevention & Payment Specialist (bilingual Italian & English)

      Drawing from my experience to perform in-depth analysis of blocked card not present orders focused on identifying fraudulent activities. Developed and implemented corrective actions for detected fraud including cancelling orders and maintaining critical communication with customers, credit cards companies, and carriers. Evaluated reports and data to determine trends utilized in the resolution of chargeback disputes and authorization issues. Liaised as an Apple representative driving continuous improvement efforts. Served as a Subject Matter Expert (SME) on credit card fraud identification and administration. My achievements: Halted $MM in financial transactions that potentially impacted customers or stakeholders through the identification and rapid response to fraudulent and suspicious activities while maintaining customer account integrity. Show less

    • WA Department of Children, Youth, and Families

      Oct 2020 - Mar 2021
      Juvenile Rehabilitation Counselor Assistant

      Managed a caseload of one to two youths.Assisted in the development and implementation of treatment and Reentry plans.Monitored and supervised youth and visitors in a secure treatment milieu.Modeled pro-social adaptive behavior; supervised and maintained order among youth in a group setting.

    • Amazon

      Apr 2021 - now

      ACES Quality Manager (2021/2022 National “Iron Smile” Quality Champion, 2021/2022 Regional “Iron Smile” Quality Champion)Daily Site Operations and Production PlannerNon Inventory ManagerProcurement ManagerPA Development ManagerDEI CaptainAmazon Warriors Chapter President (2021 Chapter of The Year Award)

      • Operations Manager

        Apr 2023 - now

      • Area Manager II

        Apr 2021 - Apr 2023

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Michael Palazzo
      Dean’s list Fall 19, Spring 18, Winter 18 University of Washington Mar 2018 Maintaining a GPA above 3.5
    • Awarded to Michael Palazzo
      Graduated With High distinction Fall 2017 Everett Community College Dec 2017 Graduated with a GPA above a 3.6
    • Awarded to Michael Palazzo
      Army Overseas Service Ribbon Department of the Army Sep 2014 The Army Overseas Service Ribbon is a service military award of the United States military which recognizes those service members who have performed military tours of duty outside the borders of the United States of America.
    • Awarded to Michael Palazzo
      Global War on Terrorism Expeditionary Medal Department of the Army Oct 2013 The Global War on Terrorism Expeditionary Medal (GWOTEM) is a United States armed forces military award created by George W. Bush on March 12, 2003 by Executive Order 13289. It recognizes those military service members who have deployed overseas in direct service to the War on Terror from September 11, 2001 to a date to be determined.
    • Awarded to Michael Palazzo
      Army Service Ribbon (ASR) Department of the Army May 2012 The Army Service Ribbon (ASR) is a military award of the United States Army that was established by the Secretary of the Army on 10 April 1981 as announced in Department of the Army General Order 15, dated 10 October 1990.
    • Awarded to Michael Palazzo
      Certificate of Achievment (COA) Department of the Army May 2012 SELECTION TO COMMANDANT'S LIST IS AN OUTSTANDING ACCOMPLISHMENT. IN ORDER TO ACHIEVE THIS HONOR, YOU HAVE MAINTAINED A CLASS RATING THAT EXCEEDED 99% OF THE COURSE STANDARDS. THIS RATING INCLUDES SCORES FROM ACADEMIC TESTS, PHYSICAL TRAINING TESTS AND COMPANY DUTY PERFORMANCE.
    • Awarded to Michael Palazzo
      National Defense Service Medal Department of the Army Feb 2012 The National Defense Service Medal is a service medal of the United States Armed Forces established by President Dwight D. Eisenhower in 1953. The medal was first intended to be a "blanket campaign medal" awarded to service members who served honorably during a designated time period of which a "national emergency" had been declared during a time of war or conflict. It may also be issued to active military members for any other period that the Secretary of Defense designates. Currently, the… Show more The National Defense Service Medal is a service medal of the United States Armed Forces established by President Dwight D. Eisenhower in 1953. The medal was first intended to be a "blanket campaign medal" awarded to service members who served honorably during a designated time period of which a "national emergency" had been declared during a time of war or conflict. It may also be issued to active military members for any other period that the Secretary of Defense designates. Currently, the National Defense Service Medal is the oldest "service medal" in use by the United States Armed Forces. Show less
    • Awarded to Michael Palazzo
      Global War on Terrorism Service Medal Department of the Army Dec 2011 The Global War on Terrorism Service Medal (GWOTSM) is a military award of the United States military which was created by Executive Order 13289 on March 12, 2003 by President George W. Bush. The award recognizes those military service members who have performed service in the War on Terror from September 11, 2001, to a date yet to be determined.

  • Volunteer Experience

    • Development Office Assistant

      Issued by El Centro De La raza on Apr 2019
      El Centro De La razaAssociated with Michael Palazzo