Apurv Jaitly

Experience

• 

  Wipro

  Nov 2005 - Jul 2006

  Technical Support Associate

  Providing Internet solutionsTroubleshooting Network related issues.Advance troubleshooting on Malwares & Viruses

• 

  Quatrro

  Dec 2006 - May 2007

  Soultion Engineer

  • Administration of the windows based machines.• Troubleshooting of Windows (2000, NT, 2003, XP, Vista), MAC.• Troubleshooting of Networks & Devices (LAN, Wireless Routers etc.)• Resolving software related issues, Installation.• Backup of Data (RAID Technology)• Troubleshooting of Laptops & PDAs

• 

  Bank of America

  May 2007 - Mar 2009

  Technical Support Specialist / SME

  -Ticket Handling and Escalations management-Responsible for providing support to internal employees.-Providing support on VPN, desktop, software, email, and password related issues.-User & Group Management in Active Directory-Software and Patch Deployment

• 

  Jetking Infotrain Limited

  Mar 2009 - Jun 2010

  Consultant - Director

  Administrative & Daily Operations ManagementMarketing & Brand AwarenessFinancial Operations

• 

  IYogi

  Aug 2010 - Feb 2011

  Technical Specialist - L2

  Resolving second level software related issues, Installation & Troubleshooting of Laptops.Ensuring ethical Up-selling of products and services of Iyogi.Responsible for the new OJT batch performance.

• 

  Poly

  Feb 2011 - Oct 2022

  -Escalation & SLA Management-Publishing Report to Senior Management -Ensuing all KRA's are met accross Operations -Drive Customer satisfaction through customer CSAT / NPS-Headcount & staffing Plan (WFM)-Implementing best practices to ensure smoother workflow-Working with Internal IT & project teams to integrate change management activities into the overall project plan. End User technical Support

  • Senior Technical Team Lead

    Jun 2016 - Oct 2022

  • Technical Support Specialist (S4) / SME

    Feb 2011 - May 2016
• 

  HP

  Nov 2022 - Mar 2023

  Senior Team Lead - M2

  - Demonstrated expertise in OEM solutions, providing guidance to teams and clients on technical intricacies and customization options.- Led and directed a high-performing pre-sales team, achieving and exceeding sales targets through strategic planning and execution.- Fostered and maintained strong client relationships, ensuring customer satisfaction and repeat business.- Collaborated with engineering, marketing, and sales teams to align product development with market needs and client expectations.- Implemented training programs and developed collateral with the help of Marketing team to empower pre-sales teams, enhancing their ability to communicate product value.- Directed product lifecycle in collaboration with product team for optimization.- Implemented various process improvements to streamline pre-sales operations, fostering efficiency and contributing to overall organizational success Show less

• 

  Leadup Universe

  Apr 2023 - now

  Head of Operations and Sales

  - Provided visionary leadership, aligning operational and sales strategies with organizational goals.- Build empowered and motivated teams to achieve operational excellence and exceed sales targets consistently.- Spearheaded process optimization initiatives, reducing costs and improving overall operational efficiency.- Led successful sales campaigns, resulting in substantial revenue growth and market expansion.- Ensured a customer-centric focus, strengthening client relationships and driving repeat business.- Managed P&L effectively, allocating resources for optimal operational and sales performance.- Implemented robust analytics for tracking and analyzing key performance indicators (KPIs) across operations and sales.- Encouraged a culture of innovation, driving continuous improvement to stay ahead in a competitive market.- Implement a customer-centric CRM system with data-driven insights, workflow optimization, and user-friendly design to enhance results and overall performance Show less