Talk to sales Try for Free
Eyder Sandino

Eyder Sandino

Followers of Eyder Sandino29 followers
location of Eyder SandinoLa Unión, Cartago, Costa Rica

Connect with Eyder Sandino to Send Message

Connect

Connect with Eyder Sandino to Send Message

Connect

  • Timeline

  • About me

    Technical Support Engineer at SYKES Costa Rica

  • Education

    • Sykes Tech Academy

      2022 - 2022
      Linux Essentials

      Fundamental knowledge of Linux Machines

    • Sykes Tech Academy

      2022 - 2022
      Introduction to Programming

      Fundamentals of programming and logical structures

    • Sykes Tech Academy

      2021 - 2021
      Cisco Module I

    • Sykes Tech Academy

      2021 - 2021
      IT Essentials

    • Universidad Fidélitas

      2022 - 2024
      Bachelor's degree Computer Software Engineering

  • Experience

    • SYKES Costa Rica

      Sept 2021 - now

      Respond promptly and professionally to client inquiries and technical issues related to our data analysis tool.Effectively troubleshoot and diagnose problems reported by clients, providing timely and accurate resolutions.Conduct thorough research and investigation to address complex issues, collaborating with internal teams as needed.Keep clients informed of the status of their cases and provide regular updates on the progress of issue resolution.Proactively identify opportunities to improve client satisfaction and streamline support processes.Collaborate closely with the product development team to relay client feedback and contribute to product enhancement efforts. Show less

      • Technical Support Engineer

        Feb 2023 - now

      • HI FI Agent

        Sept 2021 - Feb 2023

  • Licenses & Certifications