Gowtham Kumar V

Experience

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  Knowledge Institute of Technology (KIOT)

  Feb 2021 - Aug 2021

  Assistant Professor

  - Leveraged innovative teaching methodologies to make complex concepts accessible, fostering a dynamic and engaging learning environment.- Actively engaged in guiding and mentoring students, supporting their academic and career pursuits- Experienced in Higher Education Teaching, ensuring an enriching and supportive learning experience for students.

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  Amazon

  Aug 2021 - now

  Seller Support Associate

  - Subject matter expert for the team trained in five key skills for effective seller contact management across diverse regions (APAC, EMEA, and AMER).- Proficient in handling inquiries and issues related to account management, product listings, and order processing for 20+ marketplaces.- Collaborates with cross-functional teams to address complex problems, contributing to continuous improvement initiatives and enhancing the overall seller experience.- Monitors and audits team member’s case handling, providing valuable insights that significantly improved overall team performance.- Maintains a high level of service excellence, consistently meeting and exceeding performance metrics, ensuring compliance with service level agreements. Show less