Monaque Denmark

Experience

• 

  Private company

  Feb 2008 - now

  Education+ MM/HRM, University of Phoenix+ BS/CJ, University of Cincinnati+ AAB,/Bus Mgmt, Cincinnati State CollegeExperience 10/2011-Present: Analyst, ORD, Washington, DC+ Accomplished in program management: develop, implement, and maintain travel program initiatives for organization standards of satisfaction, quality, and performance. Prioritizing and determining required resources for setting short- and long-term goals; planning strategies, coordinating with other depts, monitor progress, evaluate outcomes, and make recommendations to meet the mission.+ Proficient in Quantitative and Qualitative Analysis Methods and Assessments that collects the data for research and evaluation of travel operations and programs for desired results. Reviewing policies, procedures, project plans and developing standard operating procedures to ensure travel request proceed in a manner consistent with approved objectives, costs and schedules+ Strong in Customer Service. Active participant in meetings with managers and staff to ensure travel needs are met. Investigate and resolving issues. Recommend solutions, per laws and regulations, to educate the customer and improve customer service + Collaborative with team leaders to analyze complex issues, identify problems, evaluate solutions and make recommendations for compliance with Agency regulations, policies, and appropriate laws. Access key analytical data and make the needed adjustments to the process+ Proficient in Travel Planning and Preparation: develop, implement, and maintain employee process and procedures, collect and track logistic info: trip dates, destinations, lodging, govt refundable airfares, govt per diem hotels and rentals, etc for Agency management and staff, student services contractors, contractors and invitational travelers. On return, submit receipts to reconcile and close the record Show less

  • Project Manager

    Oct 2011 - now

  • Program Analyst

    Feb 2008 - Oct 2011