Experience

• 

  The new york public library

  Jul 2007 - Jun 2008

  Senior page

  + Organized and maintained library materials+ Assisted the Senior Supervisor in scheduling and training of other Pages

• 

  The new york public library

  Apr 2017 - Jul 2022

  + Led distribution of BPL/NYPL’s material, PPE, and Mail across 160 Library locations+ Supervised a team of 14 employees, including work distribution and performance management+ Pulled daily operations reports, including material inflows and outflows, attendance, and special projects tracking+ Partnered with BookOps department leaders to ensure customer satisfaction and organization+ Liaised with departments across NYPL to manage special projects+ Presented in organizational meetings, conducted tours for external stakeholders+ Maintained sorting equipment Show less + Performed circulation, information and account management services for patrons+ Supported patrons with computers and other technologies+ Developed and facilitated programs for patrons of all ages, including technology workshops, educational (STEAM) activities, gaming, arts and crafts, summer reading events, and community interest programs+ Built partnerships with local businesses, agencies, schools, and media outlets to promote library services and usage+ Managed and developed collections through regular maintenance and ordering of materials+ Served as second-in-charge for the branch and assisted manager with branch operations, including: scheduling and staff management, hiring and training of new team members, money reports, supply inventory and procurement, and maintenance of branch facilities+ Developed strategies to improve patron visits and circulation for Youth and Adult services based on branch metrics and CollectionHQ reports+ Improved branch aesthetics through the design of vibrant displays and creative arrangement of library materials and furniture + Oversaw NYPL projects including: SimplyE, Hotspot and Chrome Book lending program+ Participated in ongoing professional development activities: library conferences, NYPL sponsored trainings, and internal networking events+ Managed branch social media accounts Show less + Supervise daily branch operations including: Scheduling, Customer Support, Money Reports, Supply Inventory and Procurement, and Maintenance of branch facilities+ Lead team in the creation and execution of programmatic and outreach activities + Support customers with circulation and information needs+ Implement NYPL strategies and customer experience initiatives+ Enriching our community by developing relations with local politicians/ community organizations+ Manage branch projects as necessary Show less

  • Senior Collections Processing Associate

    Apr 2018 - Jul 2022

  • Office Aide

    Jul 2008 - Apr 2019

  • Interim Manager

    Apr 2017 - May 2018
• 

  Vestwell

  Oct 2022 - now

  • Account Manager, Employer Consulting Services

    Nov 2023 - now

  • Associate, Employer Services

    Jul 2023 - Dec 2023

  • Coordinator, Client Success

    Oct 2022 - Jun 2023