Experience

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  Jabil

  Dec 2000 - Dec 2006

  Design engineer

  ⟶ Facilitated customer-driven circuit design work intended for volume manufacturing.⟶ Established my career’s technical foundation – the design for manufacturing fundamentals pay dividends to this day when I am communicating complicated engineering concepts or technical proposals to customer decision makers.

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  Jabil

  Mar 2007 - Apr 2019

  Executed commercial and technical leadership in support of volume production for a customer in the home automation space. Supervised international team of 15 - 25 program managers, supply chain managers, engineers, and production personnel.⟶ Coordinated two mass production launches, including a refresh of the customer’s flagship product, realizing $70M annual revenue.⟶ Expedited manufacturing readiness by aligning the customer’s product development with Jabil’s mass production process and improving the manufacturability of customer’s product.⟶ Enhanced customer satisfaction by building customer relationships, understanding their perspectives, and acting as liaison to production teams for implementation or course correction.⟶ Reduced NPI quality issues to enable faster production ramps by proposing a custom part approval process based on PPAP as a best-practices enhancement to customer’s part release process. Show less Global commercial lead, holding full program P&L and balance sheet accountability for product development programs (server/storage and white box product development). Supervised prototype production readiness at 4 manufacturing sites. Directed international team of 15 – 25 project managers, supply chain managers, engineers, and production personnel. Guided contract negotiation.⟶ Delivered three product development programs on time and on budget for an enterprise customer, with one program finishing 4% under budget.⟶ Owned product development program that was over budget its first quarter, then established a cost correction and held the team accountable so that the variance disappeared in second quarter.⟶ Served as primary escalation point for international customer’s concerns and complex issue resolution.⟶ Pursued and closed business opportunities across new and existing products, programs, and customers.⟶ Authored best practices training materials to mentor and train 3 cross-functional teams. Show less Accountable for $4M annual manufacturing business, and sole commercial leadership for product design programs.⟶ Improved financial performance by reducing scrap, improving test execution, and redirecting quality efforts.⟶ Boosted customer satisfaction scores by implementing a one-day response policy to all customer inquiries. ⟶ Delivered a $1M multi-year product development program into NPI for an industrial start-up company.⟶ Mentored team members for professional development and succession planning. Show less

  • Senior Business Unit Manager

    Apr 2017 - Apr 2019

  • Business Unit Manager

    Sept 2010 - Apr 2017

  • Business Unit Coordinator

    Mar 2007 - Sept 2010
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  Flex

  Jul 2019 - Sept 2020

  Senior director global account management

  Global commercial lead, holding full P&L accountability for a $50M portfolio with volume manufacturing in three geographies in the energy and infrastructure space. Actively built relationships at all levels within customer organizations.⟶ Drove profitability, market share, and customer satisfaction by optimizing manufacturing, supply chain, and logistics to specific customer needs.⟶ Redefined the business strategy to retain a key customer facing changing market conditions, launching a pricing refresh providing competitive price benefits for the customer.⟶ Led a successful order management realignment for build-to-order customer that reduced customer risk, shortened order response times, and increased customer satisfaction.⟶ Directed efforts to reconcile and submit aged obsolete raw materials claims requiring several levels of negotiation with the customer, resolving the issue to the mutual benefit of the customer and Flex.⟶ Improved customer experience with streamlined communications and customized solutions by coaching team members to consider customer journeys before responding to inquiries. Show less

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  Creation technologies

  May 2021 - Jul 2022

  Strategic account director

  Global commercial lead, holding P&L accountability for a $28M portfolio with volume manufacturing in two geographies. ⟶ Set a quarterly production record for a strategically important customer – most units shipped in a quarter (Q2 2022).⟶ Maintained consistent production volumes quarter-on-quarter despite widespread raw materials shortages.⟶ Developed a component pricing algorithm that enabled an expedited materials and assembly pricing refresh cycle resulting in faster cost recoveries during a time of substantial market volatility.⟶ Proposed consignment-based inventory coverage for key customer – a win/win because it relieved Creation’s balance sheet while protecting for customer an aggressive demand load relative to materials availability. Show less

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  Jabil

  Oct 2022 - now

  Business unit coordinator

  Commercial lead with full P&L and Balance Sheet responsibility for a $25M account including commercial aerospace and defense programs.